KAREN M. MILLER

***** ***** ***** *********, ** *6536

574-***-**** ad0186@r.postjobfree.com

SUMMARY

Extensive experience providing quality customer support. Proficient in organization and communication including excellent rapport with customers/clients.

Office (as well as technical) Skills include:

Windows 95 & 98

Windows NT4.0 /2000 /XP

Microsoft Office 2000

DOS

Microsoft Outlook 2003

Microsoft IE 5.0/6.0

QuickBooks Pro 2004

Lotus Notes

PROFESSIONAL EXPERIENCE

Disability – MS 2006 - current

Dermastart Inc., Winter Garden, FL 2006-2006

Book Keeper

Accounts Receivable.

Accounts Payable

Payroll

Calculate Commissions

Update Bank fees and Credit Card fees in Quick Books

MICE/Delta, Clermont, FL 2004-2004

Accounts Receivable

Generate invoices for client billing of tradeshows.

Receive client’s checks and input on PC for billing payments.

Receive Credit card payment authorization and receive through QuickBooks Professional

Create Commission spreadsheets (EXCEL) for all divisions of MICE North America

Update Client information as needed

Occasionally input vendor/creditor information for payment

Cut checks for vendor payment as requested

Filing and organization of receivables

Fern Farm, Clermont, FL 2003-2004

Office Administrator – Part Time

Fulfill commercial shipping orders.

Generate invoices for billing

Accounts payable/receivable via QuickBooks

Calculate employee hours worked and generate payroll weekly

Monitor and update employees paid and unpaid sick and vacation days

Work with vendors placing orders

Calculate and pay monthly federal taxes including quarterly employee payroll deductions

Monthly Account Reconciliation

Backup Accounting data, and Troubleshoot PC issues

Hewitt Associates, Orlando, FL 2002-2002

Customer Service Associate

Receive inbound calls

Helped participants with health and wellness plans.

Explain and set up annual benefit enrollment choices including dependent information

Modify beneficiaries on various types of life insurance policies

Contract position through Adecco.

Held several part-time and contract customer service positions while in school as a full-time student and since graduating from college. 1998-2002

CONVERGYS, Heathrow, FL 1997-1998

Customer Support Representative

Provided technical support to Gateway customers.

Provided analysis and resolution to clients for all Microsoft software application issues.

Administered software and hardware issues to resolution for Windows 3.x / 95 / 98 clients.

Identified problematic issues and implemented resolution for Windows NT 4.0 (client side) software and hardware including networking.

DATAFLEX, Maitland, FL 1996-1997

Depot Technician

Systematized and controlled incoming computer sales and repair orders.

Coordinated hardware technicians orders for scheduling.

Occasionally assisted technicians in computer repairs.

Restructured and reshaped the Computer warehouse including invoicing and inventory control.

Constructed procedures to track incoming and outgoing computer systems and hardware – Company implemented.

ELECTRONIC DATA SYSTEMS (EDS), Auburn Hills, MI 1986-1996

Business Relations Analyst

Specialized in providing troubleshooting for member accounts and system related issues.

Installation of conversion program packages and upgrade software.

Provided internal training to colleagues on custom program products.

Administered on-site classes tailored to the customers needs and training for computer operators on back-office processing procedures.

Analyzed and created custom sorts for corrupted data transmissions.

Constructed, wrote and implemented procedural manuals for custom software packages.

-- Company Implemented.

Performed unit testing on corrected and regulatory software.

Provided consultation to team members in resolving issues as needed.

Acted as liaison between conversion team and client (MVS to Sun/OS-Unix).

Active member of the Groveland-Mascotte Lions Club in the role of Treasurer and Project Lead for the renovation of the Lions Humanitarian/Community Center in Groveland

EDUCATION

A.S., Computer Technology (GPA 4.0), Seminole Community College,

Sanford, FL

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