Regina F. Brownlee

**** ****** ******

Kansas City, Missouri 64110

816-***-****

ad017p@r.postjobfree.com

Experienced Professional in collections and security. I am eager to apply my strong background, observation and communication skills to increase the productivity with your company in Kansas City, Missouri.

* MS Windows Proficient * Credit Card Processing

* Quick Learner * Multi-Line Phone Talented

* Strong Client Relations * Creative Problem Solver

Professional Experience

Gardaworld Security Merriam, Kansas June 2021-Present

Security Officer

Perform security patrols of designated areas on foot or in vehicle.

Observe irregular and unusual conditions that may create security concerns or safety hazards.

Sound Alarms or notify police or fire department in case of fire or presence of unauthorized persons.

Provide customer service to clients by carrying out safety and security procedures, site-specific polices and when appropriate emergency response activities.

Respond to incidents and critical situations in a calm, problem solving matter.

Allied Universal Protection Services Kansas City, MO March 2016- June 2021

Security Officer

Inform and warn patrons of rule infractions, such as smoking, loitering, loud noise.

Monitor 27 floors for any specious activities to rooms or vandalism.

Record and Report daily logs on weekly bases of surveillance to management.

Operate and monitor surveillance cameras of suspicious activities indoor and outdoor.

Hopper Holms Inc. Overland Park, KS August 2003-October 2015

Telephone Interviewer (Inbound/Outbound Call Center)

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail or in person.

Compile, record, and code results or data from interview using computer software.

Review data obtained from interview for completeness and accuracy,

Set Paramedic appointments for insurance applicants for health exams & underwriting purposes.

Making outbound calls to insurance applicants to collect medical & financial information for underwriting purposes.

Beneficial Financial Services Overland Park,KS July 1997-December 2003

Collections Representative

Process loans for income tax/rapid refund customers who’ve

Inbound/Outbound collections for credit card customers.

Resolve credit card activity within past 30 days.

Education

Penn Valley Community College Kansas City, MO May 1998

Basic Computer Training:

30-45 WPM

MS Excel, Word, PowerPoint, & Data Entry

Lincoln University Jefferson City, MO May 1980

Early Childhood Education

Professional References

Van Johnson 816-***-****

6201 Forrest Street, Kansas City Mo 64128

Kathy Cook 816-***-****

643 East 73rd Terrace

Raytown, MO 64131

Rachel Schriber 913-***-****

Dawn Smith 913-***-****

Jaci Hood 816-***-****

Brytney Collins 816-***-****

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