Customer Service Administrative Assistant
Resume:
JAQUEITA
JACKSON
CUSTOMER SERVICE
SPECIALIST
*********@*****.***
Buena Park, CA 90623
CONTACT
SKILLS
• Electronic Information Systems
• Production Quotas
• Creating Accounts
• Comparing Products
• Product Selection
• Patient Callbacks
• Consultations and Recommendations
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
CAREER OBJECTIVE
Customer Service Representative Agent
Driftwood Estates, Orange County, California
Administrative Assistant
Primerica Financial Services, Gardena, California
EXPERIENCE
August 2020 - Present
Responded to telephone inquiries and complaints following standard operating procedures.
•
• Utilized automated systems to log and retrieve call information. Followed up with customers regarding product functionality and overall
• satisfaction.
Supported team members by providing assistance when needed during peak periods or backlogs of work.
•
March 2015 - May 2019
• Maintained files and filing, keeping sensitive information confidential.
• Screened incoming telephone calls, routing to appropriate personnel. Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
•
• Processed incoming mail and distributed to relevant departments or individuals. Served as primary point of contact for facilitating operational and administrative
• inquiries.
Monitored daily operations in order to ensure efficient workflow processes were being followed.
•
Bachelor of Arts (B.A.) in Human Services
California State University Dominguez Hills, Carson, CA, US Associate in Arts (A.A.) in Criminal Justice
Compton college, College
EDUCATION
May 2009
May 2005
References available upon request
REFERENCES
Contact this candidate