Customer Service Representative

DIAN REYNOLDS

********.****@*****.***

1-720-***-**** Denver,CO802011

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

•Information Security

•Data Collection Paperwork Processing

• Account Updating

• Inbound and Outbound Calling

• Appointment Scheduling

EXPERIENCE

1. Security Services Chaguanas, Trinidad

Customer Service Representative 04/2019-10/2023

• Data Entry

•Complaint Resolution

•Problem-Solving Abilities

•Team Development

•Provided excellent customer service to resolve customer.

•Remained calm and professional in stressful circumstances and effectively diffused tense situations.

2. Fast Food Industry Chaguanas, Trinidad Customer Service Cashier 01/2018-04/2019

•Greeted customers and provided friendly customer service.

•Operated cash registers to process payments for goods and services.

•Balanced cash drawers at the end of each shift

• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

Norman Manley High School

Kingston Jamaica

07/2012

High School Diploma

Customer Service Level 2

Heart Trust NTA Kingston Jamaica

04/2016

Contact this candidate