Help Desk Customer Service
Resume:
Charles J Sergent
Port Orange, FL 32127
**********@*****.***
OBJECTIVE To obtain a position in Information Technology Field. .
EXPERIENCE
**/** ** ******* *****mer Service Rep TTEC Progressive Insurance Cleveland, OH
Answer incoming calls for Progressive Commercial customers.
Update coverages and other request for customers.
Take payments over the phone for customers policy.
3/20 to 06/22 Customer Care TTEC-Healthy Paws Bellvue, WA
Answer incoming calls from Healthy Paws Pet Parents.
Check on claims for insurance for Pet Parents.
Answer questions for customers wanting to sign up.
10/18 to 02/ 20 Help Desk support Security Coverage Cedar Rapids, Ia
Answered incoming calls from different partners.
Worked remotely and troubleshot calls for TV, phone, and internet issues.
Help troubleshoot problems with the equipment, setup internet and wireless connections.
01/11 to 10/18 Help Desk Support CenturyLink Technical Services, Apopka, Fl
Answer calls with fiber and bonded issues and helping Prism TV customers.
Work on site for Call center, answer phone calls, and assist customers.
Help troubleshoot problems with the equipment, setup internet and wireless connections.
08/10 to 09/10 Help Desk Support Triad Personnel Services,Maitland, Fl
Work on site for Call center,answer phones and reset passwords.
Assist certain colleges with different issues.
Contractor for Sungard Higher Education.
02/10 to 08/10 Maintenance worker Easter Seals, Daytona Beach, Fl
Repair and fix broken items in school areas and office areas.
Maintain and clean outside area.
Travel to offsite area. Make sure everything is working properly.
05/05 - 07/09 Data Repair Technician Walgreen's, Cincinnati,Oh
Traveled site to site to perform different task for customers.
Troubleshot basic PC problems, printer problems, and configured switches and routers.
Installed equipment at new stores and configured for the specific location.
11/03 - 05/05 Computer Technician Tek System, Cincinnati, Oh
Assembled and installed workstations for companies.
Worked on help desk for CitiBank.
Reinstalled computers for Johnson and Johnson
TECHNICAL SKILLS
Network: MS Windows 95, NT, 2000 and XP, workstation. Basic TCP/IP and wiring.
.Software:.OS: MS-DOS 6.X, Windows 95, NT, 2000, XP and OS/2.
Hardware: IBM compatibles for pcs and some servers. Upgrades,installs and configurations
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