CHAD VARGO

Charlotte, NC ***** 704-***-**** ad015s@r.postjobfree.com linkedin.com/in/chad-vargo

PRODUCTION SERVICES MANAGER

Goal-oriented, experienced, and accomplished management leader with expertise in the highest level of global service delivery in marketing and production management. History of success leading and developing cross-functional teams both domestically and internationally. Excels at fostering key customer relationships by anticipating needs and providing creative solutions that enhance client success and company growth. Strength in creating an inclusive culture with strong communication and teamwork that benefits the entire organization. Exceptional talent in a collaborative approach that brings core business functions to a shared vision and maximizes brand image, customer satisfaction, and sustainable financial results.

KEY SKILLS

Project Management Customer Service Expertise Cross-Functional Leadership Marketing & Sales Leadership

Planning Change Management Relationship Building Tactical Planning & Strategic Execution Logistics

Account Acquisition & Onboarding Persuasive Communication Negotiations Growth Strategy Continuous Development

PROFESSIONAL EXPERIENCE

Donnelley Financial Solutions (Formerly R.R. Donnelley), (Remote), Charlotte, NC 1994 - 2015, 2022 - 2023

Senior Project Manager

•Coordinated compliance and transactional financial documents, SEC filings, and printing for issuers.

•Well-versed in large transactional deals (mergers and acquisitions, tender offers, demutualization, bankruptcy, and IPOs) as well as compliance projects.

•Selected by leadership to service high-profile accounts in New York and Palo Alto.

•Directed, managed, and motivated the project team.

•Developed and maintained an agreed project plan and detailed stage plans.

•Applied business case and risk management processes.

•Tailored expert knowledge to meet specific circumstances.

Senior Customer Service, Charlotte, NC

Leveraged company’s market position by maximizing cross-selling opportunities.

Managed projects to exacting standards as defined by the market and customers’ requirements, ensured clear communication and guidance was given to internal and external clients.

Recommended efficient workflow by developing and applying appropriate business, technical and production assessments to meet tight required filing deadlines.

Contributed to client communications, education and loyalty/retention events.

Customer Service Lead, Hong Kong, China

Allocated work to production staff, both on-site and at manufacturing facilities throughout Asia by distributing resources appropriately.

Brought several major Chinese Coal and Power companies to market on the Hang Seng and other publicly traded markets throughout the world.

Opened Company’s first affiliated site in New Zealand by serving as the sole contact in a high-profile deal (New Zealand Telecom).

Customer Service Representative, New York, NY

Maintained accounts of several investment companies, including Goldman Sachs and Merrill Lynch.

Identified to serve as a key contributor in the London, Paris and Frankfurt offices during levels of peak activity.

Celebrated key milestones and communications checkpoints with Sales and Management, removing any obstacles to success.

HH Global (Lowe’s Headquarters), Mooresville, NC 2016 - 2019

Production Services Manager

•Managed product and vendor pricing and processes in order to produce the highest quality deliverables within budget and project schedule.

•Assessed project requirements and provided printing/production options and established baseline cycle times with production suppliers.

•Negotiated targeted pricing with suppliers and ensured realistic production schedules while reducing rush charges.

•Built relationships with internal clients and managers, particularly with regard to production timing and budgets.

•Overcame production issues in advance and collaborated with the team to provide solutions and options.

•Developed innovative solutions that reduce the cost of creative execution and marketing procurement.

EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA) in Marketing University of North Carolina at Charlotte

Graduate Level Foreign Exchange Student The Economics University of Vienna

Bachelor of Science (BS) in Industrial Management Carnegie Mellon University, Pittsburgh, PA

Green Belt – Six Sigma

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