Customer Service Representative
Resume:
Ivonne Barajas
Mesa, AZ *****
**********@************.*******.***
I am a highly motivated person with extensive customer service experience. I am a team player, also a self-starter.
Well-qualified, professional candidate assigned to any task. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity. I strive to accomplish new goals and I love the challenges.
Authorized to work in the US for any employer
Work Experience
Billing Specialist
Talent Bridge - Verra Mobility - Mesa, AZ
February 2023 to Present
Take payments from renters, use 4 different systems to find rental agreements or DL’s. Payments are for citations, violations or tolls taken place during rental periods. Assistant Manager
Juntos AZ LLC - Phoenix, AZ
January 2021 to August 2022
• Managed multiple teams out in the field through text messaging or calls
• Ran and provided data
• Hired/trained people to go out to field
• Managed HR
• Communicated with candidates providing reports for their political needs Customer Service Representative
SMS Assist - Tempe, AZ
June 2021 to December 2021
• Assisted callers with troubleshooting their house necessities
• Handled about 150 calls a day
• Provided excellent customer service to all clients. Customer Service Representative/Call Center
Robert Half - Tempe, AZ
December 2017 to March 2021
• Create tickets for world wide CK stores
• Code online requests that need service
• Contact vendors for emergency services requesting ETA
• Handles various outbound calls and done inbound as well requesting more information
• Multitask which handled emails, calls and online requests Medical Billing Specialist
Pacific Medical Inc
May 2019 to September 2019
data entry create files for new patients using manila files or yellow for previous files. collected insurance from patients when necessary or not provided in PPA forms. Billed insurances of all purposes like Auto, Medical even Workers Comp. Also billed Hospitals in this case when there were Inpatients as in still in hospital and haven't been discharged.
Also contact employers for WC information when not provided that is claim number, date of injury (DOI) followed to adjuster information.
Send authorizations forms to different insurances when required, followed with LMN or RFA forms with PCP signatures.
Dispatcher/Customer Service
Crate and Barrel
August 2017 to October 2017
Crate & Barrel/MXD
Duties: Great communication with drivers, I was their dispatch, helped in contacting customers or emailing/calling stores and providing detail requests from customers to our local stores. Experienced in AS400, used this program to bill and code. Precalled customers to confirm delivery and time frames, also provided customer service. Helped customers reschedule their delivery. Dispatch/Customer Service/Data Entry
Ready Logistics/Cox Automotive - Gilbert, AZ
June 2017 to July 2017
Duties: Assigns vehicles to carriers from all US States, other general duties as assigned including search of number, address, pricing in INOP vehicles, releases or gate passes. Data Entry Clerk
Uber - Phoenix, AZ
May 2017 to June 2017
Data Entry
Duties: Detailed oriented in looking through citations & adjusting payments and refunds. Customer Service
Risk Assessment Group - Tempe, AZ
June 2016 to February 2017
Duties: Managed several accounts, verified identification, completed employment screenings. Experienced with E-verify, excel, MS Office
Education
HS Diploma
Thomas Downey High School Modesto
August 2003 to June 2006
Skills
• Medical Insurance
• CSR
• Bilingual
• Call Center
• Shipping & receiving (2 years)
• DME
• Assistant Manager Experience
• Spanish
• Management (2 years)
• Medical Coding
• Customer Service
• Expert
• Microsoft Windows
• Medical Billing
• Software Troubleshooting
• Warehouse distribution (2 years)
• Customer Care
• Billing specialist
Certifications and Licenses
Food Handler Certification
Contact this candidate