Customer Service Representative

Professional Summary

Over twenty years management experience in various industries.

Competent decision making, problem solving and liaison for upper management

Outstanding communication skills between employees and upper management

Excellent customer service and motivational employee relations, delegation of duties

Employment History

Ed Hume Seeds Inc.

Unsupervised position

Regional Sales and Service Representative

Stock, Inventory, Marketing, Invoice / Credit accounts, Assist customers and accounts

Club Fairchild, Fairchild Air Force Base WA.

Duty Officer/ Night and Weekend Manager

Monitored all activities and functions, Supervise 10 to 30 employees,

Opened, closed, secured the building and funds

Managed all aspects of BINGO program, cash handling, program layout, Bingo Caller

Food and beverage sales and service, responsible for the security and safety of the building and guests. Smooth and direct customer complaints, Trained employees, inventoried, some bookkeeping

Turbo Burn Inc.

Assistant Front Office Manager

Entrusted to the front door key to let myself and sales employees into the building, daily, to begin work before the other parts of the business opened, started up computers and other equipment.

Spokane Community College Work Study Electronics

Supervise 5 to 10 employees (Assistant to the Lead Technician)

Sort, Inventory, Stock, Requisition, Disperse (diverse) Electronic Components;

Held positions in other business, which required management skills (front office manager), finesse with customer's complaints and various other responsibilities.

EDUCATION

SPOKANE COMMUNITY COLLEGE

AAS degree: Electronics Engineering / Computer Field Technician

Graduated: GPA: 3.5

Honor Roll: every semester

Courses: Basic Electronics

• AC / DC Theory / Application

• Troubleshooting

• A+ Hardware / Software

• Digital Processors

• Machine Assembler Language (masm)

• Networking (Internet and Intranet)

Extra courses in:

• Microsoft 2000 PRO

• Microsoft 2000 SERVER

• Technical Writing

• CISCO Networking (complete course)

• HTML (Web Design)

• CABLING

at Esprit Technologies (.com):

• Introduction & Intermediate EXCEL

• Introduction & Intermediate WORD

at at Spokane Falls Community College:

• Introduction & Intermediate QuickBooks

• Introduction & Intermediate PowerPoint

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