Kismet Beckman

Washington, DC *****

ad0145@r.postjobfree.com

+1-240-***-****

Enthusiastic, motivational and reliable. Lifelong dedication to serving others with a B.A. in Psychology from the University of Chicago, over fifteen years of experience in customer service and five years of experience in education.

Work Experience

Office Manager

Pizza Capri Restaurant - Chicago, IL

April 2008 to September 2008

• As the lead point of contact provided exemplary customer support with large event catering and restaurant dining.

• Maintained accounts payable and receivable using QuickBooks.

• Optimized efficiency of clerical, administrative and secretarial responsibilities. Classroom Teacher

School District of Philadelphia - Philadelphia, PA September 2002 to November 2007

• Significantly improved standardized test scores in Algebra, Geometry and Algebra II-Trigonometry using the Everyday Math/ University of Chicago Math Project Curriculum.

• Created and facilitated learning projects that integrated the use of technology, cultural relevance and real world application.

• Introduced literacy to kindergarten classes with 30+ students using the Balanced Literacy Curriculum. Server

Day by Day Restaurant - Philadelphia, PA

June 2001 to September 2002

• Arranged festive food presentation and decor for catering events.

• Cultivated warm and friendly relationships while providing prompt lunch service to regular customers.

• Assisted with food preparation in accordance with food safety rules and regulations. Server

Pizza Capri Restaurant - Chicago, IL

June 1992 to September 2000

• Enhanced premium casual dining by ensuring the highest level of customer service and customer satisfaction.

• Maintained friendly, professional, enthusiastic demeanor while multitasking in a fast-paced work environment.

• Worked collaboratively with all staff, long-term and high turn over, toward the goal of increased productivity.

Education

Postgraduate Work in African American Studies

Temple University - Philadelphia, PA

September 2000 to September 2002

B.A. in Psychology

University of Chicago, - Chicago, IL

September 1988 to June 1995

Skills

• Customer Service (10+ years)

• Educator (5 years)

• Customer Service Representative-Call Center (2 years)

• Office Management (1 year)

Assessments

Customer focus & orientation — Proficient

October 2023

Responding to customer situations with sensitivity Full results: Proficient

Case management & social work — Proficient

October 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Customer service — Proficient

October 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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