Patrick Lauwers

567-***-**** ad013b@r.postjobfree.com Findlay, Ohio

Summary

Passionate, loyal, and reliable individual with 6+ years of experience in customer service roles. Possess the ability to mul -task and priori ze workloads under me constraints. Fundamental knowledge of data entry/analysis, service support, technical proficiency, and a willingness to resolve issues and cul vate a posi ve customer experience.

Professional Skills

• Ac ve listening skills

• Excellent communica on skills

• Computer Competent

• Conflict resolu on

• Cri cal thinking

• Data management

• Decision making

• Organiza on

• Problem-solving

• Team player

• Time management

Customer Service

• Provided customer service by gree ng customers, sugges ng items and answering ques ons on a daily basis

• Supported teams in daily opera ons, replenished supplies, restocked items, cleaned floors and maintained safe, clean work environments

• Improved customer service sa sfac on within business accomplishing addi onal responsibili es

• Answered incoming calls, responded to ques ons and fulfilled orders

• Monitored and recorded data to meet regulatory guidelines Management

• Responded quickly to customer complaints and used communica on techniques to resolve conflicts

• Supervised 5 staff members per shi to ensure a posi ve experience for customers

• Trained new staff on safety guidelines and job tasks

• Effec vely managed and performed crew du es while overseeing staff to ensure excep onal customer service

• Reviewed inventory, placed orders and replenished stock Experience

• Dishwasher Cracker Barrel Findlay, OH January 2023 – August 2023

• Deli Team Member Great Scot Findlay, OH July 2022 – October 2022

• Assembler Express Temp Agency Findlay, OH February 2022 – July 2022

• Store Crew Speedway Findlay, OH June 2021 – November 2021

• Assistant Manager Burger King Findlay, OH October 2019 – September 2021

• Team Leader Hardee’s Findlay, OH February 2018 – February 2019

• Crew Member McDonald’s Findlay, OH January 2017 – January 2018

• Crew Member Burger King Findlay, OH February 2016 – January 2017 Educa on

Bachelor of Applied Science: Business Management Miller-Mote College Arlington, VA Expected gradua on: August 2027

Data Entry / Data Specialist Findlay High School Millstream Career Center Findlay, OH

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