Parminder Singh

E-mail :

ad011m@r.postjobfree.com

Phone :

780-***-****

Professional Summary

An enthusiastic self-starter, capable to use technical skills for the betterment of the organization. My business Administration diploma along with 3+ years of customer management skills make me an ideal candidate to work in a customer-focused organization and to grow as a better professional.

Work experience

7-Eleven Sep 2023 - Present

Assistant Manager

-Ensure a pleasant shopping experience for all customers.

-Resolve customer concerns, issues, and complaints efficiently and effectively.

-Execute the PMG training plan for all CSAs and effectively conduct hands-on training to ensure associate abilities surrounding all areas of operation

-Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management.

-Delegate tasks and follow-up as necessary.

-Provide support, assignments, direction, motivation, and coaching for associates.

-Monitor and analyze business processes and results to profitably achieve store goals.

-Manage cash and lottery processes.

-Perform work with Integrity, Honesty, and Respect.

-Support General Manager in other tasks and assignments on an ongoing basis.

Dairy Queen (West Edmonton Mall) May 2023 — Sep 2023

Food Service Supervisor

-Supervise and coordinate activities of staff that prepare and portion food.

-Establish work schedule.

-Estimate and order ingredients and supply.

-Ensure food service and quality control.

-Cash & Billings Management

-maintain records of stock, repairs, sales and wastae.

-Train staff in job duties, sanitation, and safety procedures.

-Working under pressure with tight deadlines

Subway September 2021 — April 2023

Food Service Supervisor

-Part of the selection, staffing & coordinating process

-Responsible for training and briefing staff members

-Responsible for stock-taking and maintaining optimum working capital for the store

-Ensuring KRAs are accomplished and implementing improvement ideas

Dairy Queen May 2020 — Aug 2021

Food Counter Attendant

-Responsible to handle walk-in customer queries

-Maintained high-level customer satisfaction

-Helped in improving KRAs and achieved all the defined goals timely

-Cash & Billings Management

Subway January 2020 — April 2020

Sandwich Artist

-Handling Customer Queries

-Ensuring customer satisfaction

-Managing Cash & Billings

Qualifications

-Academic merit position holder

-Outstanding performance in accounting crash course

-Volunteering at the business job fair at the college level

Education

Business Administration January 2020 — June 2021

NorQuest College

Grade 12 2018 — 2019

Happy Model School

Parminder Singh 1

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