Customer Service High School
Resume:
Orlando, Florida *****
**********@*****.***
Destiny Jailene Figueroa
OBJECTIVE
I want to obtain a position that utilizes my skills and experience and provides opportunities for enhancement. I enjoy taking my current skills and dedicating them to my environment of work, along with learning new skills the position will have to offer.
SKILLS
Communication Teamwork Management(2 years) Customer Service (8 years) Leadership Positivity Hospitality
EDUCATION
Colonial High School
High School Diploma
Valencia College
Currently attending for my A.A
CERTIFICATIONS
ServSafe Restaurant Management
INTEREST
Social Environments Painting Photography Writing Psychology Traveling Optimistic Communication Cooking
EXPERIENCE
The Hall on the Yard, Ivanhoe Park Orlando, 32803 - Bartender
April 2022 - November 2023
●As my first time bartending for a Restaurant/Event Hall, I got the privilege to learn how to make classic cocktails and create specialty cocktails. This expanded my knowledge to easily combine flavors that complement each other.
●I continued my experiences withcustomer service, serving, inventory, and cash handling, holiday events and more.
●I was able to bartend my first event 1 month after starting. Since then, I have bartended for baby showers, wedding receptions, birthday parties, company parties etc.
●My favorite part about retaining this skill is working the pop up markets, yard parties and wine and food events. This helped improve my social skills and be more comfortable with serving a bigger crowd.
Slapfish, Waterford Lakes Orlando, 32828 — General Manager
OCTOBER 2018 - May 2022
●Opened up with the company back in 2018 and started as a server. My duties included customer service, cash handling, serving, and bussing tables.
●In January 2020, I became a part of the management team. Since having this title, I still handle the responsibilities that were stated above, and carry the responsibility of training, food prep, line cook, deposits, truck orders, inventory, work orders and solving any customer dissatisfactions.
●I’ve hosted 3 Taste of Orlando events, did photography for advertisement, and worked tents where I advertised the company and was able to converse well with others about the company while gaining connections.
●In January 2021, I got promoted to the position of General Manager. This position was a tremendous experience for me. I learned how to make schedules, read profit and losses, conduct interviews, exchange business with third party vendors, while maintaining labor and the cost of goods.
Planet Smoothie, Orlando, FL 32822 — Team Leader
OCTOBER 2017 - SEPTEMBER 2018
●During my position as a Team Leader at Planet Smoothie, my job duties included customer service, cash handling, truck orders, stocking and inventory.
●In this environment I got the opportunity to form personal bonds with regular guests and that benefited my communication skills.
Refinishing Pros, Orlando, FL 32833 — Receptionist (from home)
SEPTEMBER 2016 - JUNE 2017
●I managed my time at this company presenting information on the product, scheduling appointments, printing estimates, filing any documentation and handling the customers' questions and/or concerns.
●Expanded my experience and comfortability with phone and internet customer service.
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