Scrum Master Project Manager

Lisa W. Heiser

770-***-****/ad00zg@r.postjobfree.com

Summary:

Results-driven Agile Coach and SAFe Practitioner Consultant with over 26 years of experience in software development and a proven track record in guiding teams and organizations through Agile transformations. Certified SAFe Practitioner Consultant (SPC) and PMP with a deep understanding of Agile methodologies and a strong commitment to delivering customer-centered outcomes. Exceptional leadership, coaching, and training skills. Known for optimizing team performance and achieving results.

Work Experience:

MagMutual – April 2023 – Present

Scrum Master Manager/Agile Coach

Manage a team of 3 Scrum Masters, focusing on continuous improvement and team delivery.

Lead Agile transformation for the IT organization, implementing PI Planning for enhanced long-term planning and consistent delivery.

Coach junior Scrum Masters on effective teamwork and servant leadership.

Developed Scrum Training to transition Kanban teams to Scrum and prepared the organization for PI Planning Pilot.

Bakkt - August 2020 – March 2023

Senior Scrum Master/Agile Coach

Served as a servant leader and coach for 3 teams, facilitating all Agile ceremonies.

Tracked and implemented improvements from Retrospectives, delivering Sprint Reports and metrics to leadership.

Provided Agile training to Product Management and Owners on Story Writing/Splitting and prioritization.

Managed the Work Intake process for the organization.

Guided the transformation to SAFe for Program Increment (PI) Planning.

Collaborated with Product Management to enhance the roadmap for organization transformation to PI Planning.

McKesson Technology - August 2017 - August 2020

SAFe Program Consultant 5.0 (SPC) Enterprise Trainer/Coach

Coached individuals, teams, and Agile Release Trains (ARTs) in the SAFe framework and Agile best practices.

Ensured proper organization and execution of PI Planning.

Recommended ART restructuring for delivery optimization.

Delivered multiple SAFe courses to both IT and business organizations.

Championed an Agile Mindset across the organization.

Scrum Master/Coach - Cloud Program - August 2017 - February 2019

Worked with two business unit teams in the Cloud Program Agile Release Train.

Performed all Scrum Master duties, including facilitating daily stand-ups, retrospectives, and PI Planning.

Eliminated team roadblocks and mentored team members on SAFe framework.

Assisted in tracking iteration and PI Objective progress.

Visionaire Partners – Contractor to IHG June 2016 – October 2016

Senior Systems Analyst

CSRA – October 2015 – May 2016

Scrum Master

Led three project teams new to Agile, conducting bi-weekly brown-bag training sessions.

Maintained product backlogs for Product Owners and facilitated team ceremonies.

Provided monthly project status reports to senior leadership.

Education:

Bachelors of Science – Auburn University, Auburn, AL, Textile Management and Technology

Masters of Science – Georgia State University, Atlanta, GA, Decision Sciences

Certifications:

SAFe Practitioner Consultant (SPC) - Renewed May 2023

Project Management Professional (PMP) Certified - October 2004

Certified Business Analyst Professional (CBAP - IIBA) - June 2007

Certified SAFe Advanced Scrum Master 5.0

Certified SAFe Release Train Engineer 5.0

Certified SAFe DevOps 4.6

Key Skills:

Agile Coaching

SAFe Framework

Scrum Master

Agile Transformation

Team Leadership

Training and Mentoring

PI Planning

Business Process Improvement

JAD Facilitation

Project Management

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