Adult Basic Education
Resume:
LaNique Williams
Bronx, NY 10475
ad00y4@r.postjobfree.com
EDUCATION
Hostos Community College/CUNY, Bronx, NY
A.A. Degree in Liberal Arts and Sciences, June 2022 CERTIFICATION
MMCC, New York, NY
Culinary Servsafe Certificate, June 2020
EXPERIENCE
Opportunity Youth, New York, NY 03/2021-06/2021
Clerical Work (Seasonal)
• Assisted with administering TABE (Test for Adult Basic Education)
• Answered telephones, directed calls, and took accurate messages
• Communicated with employees, and patrons to answer questions, and to disseminate or explain information
• Maintained and updated records of office activities, inventory, mailing, and database systems Census, New York, NY 06/2020-08/2020
Phone Banking Representative (Seasonal)
• Conducted interviews remotely to household residents
• Assisted residents with completing the 2020 Census form
• Made phone banking calls to the community to provide information about the 2020 Census
• Asked questions to obtain various specified information
• Contacted individuals to be interviewed by telephone, mail, or in person and updated address list
• Reviewed data obtained from interviews for completeness and accuracy Abundance Gift Shop, New York, NY 09/2018-11/2019
Merchandise Associate
• Completed and reviewed order receipts to determine catalog numbers, sizes, colors, and quantities of merchandise
• Obtained merchandise from bins or shelves and stocked on sales floor
• Packed and unpacked items to be organized in stockroom
• Answered customers questions about merchandise and orders Excelsior Restaurant,Basseterre, St.Kitts, 2/2016-6/2018 Host/Waitress
• Provide excellent customer services, greet customers and present menus
•Arrange table settings and keep tables clean and tidy at all times
• Take and serve food/drinks orders
•Make suggestions based on their preferences, up-sell when appropriate
•Deliver checks and collect payments
Cavalry Portfolio Services, White Plains, Ct 10/2022-3/2023 Customer Relation Specialist
• Answer telephone disputes calls, direct calls to legally, resolution departments while accurately notating each interaction
• Maintain and update customer status,as well as mailing address, and database systems
• Asked questions to obtain various specified information to help customer with their claims
• Communicate with employees to answer customer concerns
• Send out informational packets upon customers request Gap Inc. Program, Old Navy, New York 4/2022 - 7/2023 Sales Associate
• Employe entrance (ee)
• Ship from store and bopis ( pickup in store )
• Ensured customers was satisfied with the correct size
• Recovered and processed clothing in and out of fitting room VOLUNTEER WORK
• Beach Allen Primary School
-Teaching aid Sept. 2016- June 2018
• Community Service
-Soup kitchen at Crawford Methodist Church, Dec 2019 -March 2021
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