MERCY OLANIBI

PROFESSIONAL SUMMARY

Motivated and diligent Customer Care Representative, creative quick-learner with relative experience in customer service and client solutions management, possess good oral and written communications skill that helps me relate well with people across all levels. I am open-minded and keen to acquiring necessary knowledge to achieve organization goals and objectives

WORK HISTORY

Assistant Teacher, 02/2017 - 12/2017

Faith international school, Ilesa, Osun State

Set up lesson materials, bulletin board displays and demonstrations.

Collaborated with colleagues to develop after-school tutorial program for students in need of extra help.

Encouraged students with special academic interests to fully pursue those subjects.

Met with parents to resolve conflicting educational priorities and issues during school PTA organized by the school authorities

Created lesson plans and scheduled each day to promote maximum student learning and enrichment.

Reviewed curriculum and devised alternate approaches to presenting lessons in an effort to increase student understanding.

Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculum.

Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

Provided all necessary records needed for student assessment and performance evaluation to the appropriate quarters

Customer Care Representative, 05/2019 -

Maryabik Global Services Ltd (MTN Partners), MTN Ilesa Connect Store, Osun State

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Kept all necessary sales and stock records needed to track personal daily achievement and overall store performance

Achieved improved level of service delivery by providing necessary assistance to team mates and superiors.

Worked directly with team member assigned to handle receipt of cash and delivery of bulk recharge cards to customers to achieve better accountability and records keeping.

Worked collaboratively with team members to develop up-sell and cross-sell strategies to improve sales performance and customer service delivery

Ensure that customer queries are properly resolved and duly escalated to the appropriate units via e-mails and phone calls.

Supported as a meet and greet staff in improving operations and resolving issues to deliver top-notch customer service.

Supported Store manager and Team-lead with daily operational functions and provided necessary records for reports.

EDUCATION

Bachelor of Science Microbiology, 2015

Osun State University -Osogbo

SSCE, 2009

Progressive sister High school Imo - Ilesa

First School leaving certificate,2004

N.U.D primary School, Osun State- Ilesa

ACCOMPLISHMENTS

Effective Communication - Followed up and kept track of expected resolution of customer related issue from customer service and escalations unit

Creative Problem Solving: - sought necessary measures to ensure customer queries are rightfully resolved and customer is happy

Reporting - Documented and resolved cash shortages which led to improvement in sales performance.

CERTIFICATIONS

• Health safety and environment 1(Award in safety and work)

• Health safety and environment 2(Risk Assessment Practical Application).

• National Youth Service Corps (NYSC)

Address: PD 11 Olanibi Crescent Ifeoluwa Agbeda Street Ilesa, Osun

Phone: 081********

Email: ad00xf@r.postjobfree.com

SKILLS

Team leadership

Record maintenance

Customer experience

Written and verbal communication skills

Administrative support

Attention to detail

Adaptive team player

Cash handling

Complaint resolution

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