Operations Manager Implementation
Resume:
John Tonnessen
Melrose, MA 02176
*************@*****.***
US Veteran
Related Work Experience
ICG Worldwide Inc. Chelsea, MA 11/2016 – 6/2023
Operations Manager
•Managed files from booking the shipment to pickup from customers to confirmed
departures/arrivals.
•File AES
•Processed international paperwork for customers.
•Comply with U.S. and importing countries’ regulations
•Work with both customers and vendors to improve the overall exporting process
•Work with overseas agents to ensure freight arrives on time. Also, if requested arrange delivery to the consignee with the agent.
•Process hazardous goods shipments complying with US and importing countries’ regulations.
Radius International Inc. Chelsea, MA 11/2014 – 11/2016
Ocean Exports / Air Exports
•Managed files from booking the shipment to pickup from customers to confirmed
departures/arrivals.
•File AES
•Processed international paperwork for customers.
•Comply with U.S. and importing countries’ regulations
•Work with both customers and vendors to improve the overall exporting process
•Work with overseas agents to ensure freight arrives on time. Also, if requested arrange delivery to the consignee with the agent.
•Process hazardous goods shipments complying with US and importing countries’ regulations.
Ocean Imports
Managed files from booking the shipment to pickup from shipper to confirmed
departures/arrivals.
•File ISF
•Comply with U.S. importing regulations
•Pass documents to Customs Brokers and pay freight charges.
•Work with both customers and vendors to improve the overall importing process.
•Work with overseas agents to ensure freight departs on time. Also, arrange delivery to the consignee.
Aces - Division of Kuehne + Nagel Rockland, MA 4/2011 – 2/2014
Customer Implementation Manager
•Work with the export department to increase export compliance for both US regulations as well as Kuehne + Nagel’s internal requirements (98% or better).
•Complied with U.S. and importing countries’ regulations
•Work directly with international sales team members to develop new business for the forestry division of Kuehne + Nagel.
•Work closely with new accounts brought in by sales to develop customer profiles and obtain proper paperwork (Power of Attorney, Credit Applications) and set up new accounts in Kuehne + Nagel’s operating system.
•Processed international paperwork for customers.
•Worked with both customers and vendors to improve the overall exporting process
•Negotiate rates for ocean and domestic transportation
•Once the new accounts are compliant to both US and Kuehne + Nagel’s export requirements develop SOP’s and turn the accounts over to the operation department.
Cool Gear International, LLC Plymouth, MA 10/2009- 4/2011
Account Representative
• Manage exports from China for major US retailers for sports bottles and food storage: plastic, stainless steel and aluminum. (CVS, Eddie Bauer, Ahold, Kohl’s, Big Lots, Hannaford, Kroger, Albertson’s, AAFES, Belk, Bon Ton, and Boscovs)
• Coordinate the design, colors and production schedules with Chinese factories and the in-house art department.
• Create detailed workbooks with all the specifications for each shipment.
• Monitor that testing requirements are met for each retailer.
• Track the progress of shipments
• Comply with all retailers’ import routing guides / shipping manuals.
• Complete all documents required for each retailer (Letters Of Credit / open accounts)
• Comply with US regulations for imports.
Aces - Division of Kuehne + Nagel Scituate, MA 7/2006 – 10/2009
Export Coordinator
•Managed files from booking the shipment to pickup at customer to confirmed
departures.
•Processed international paperwork for customers.
•Complied with U.S. and importing countries’ regulations
•Worked with both customers and vendors to improve the overall exporting process
Chemicals Export Company, Inc. Scituate, MA 4/2002 - 7/2006
Export Administrator
• Coordinated exports from the U.S. (Hazardous and Non-Hazardous Chemicals)
• Negotiated transportation costs from warehouse to end user
• Complied with U.S. and importing countries’ regulations
• Worked with both customers and vendors to improve the overall exporting process
• Managed accounts payable and accounts receivable
Tower Group International, Inc. Chelsea, MA 2/2001 - 9/2001
Customer Service Representative
4/1999 - 2/2001
Account Coordinator - Export Letters of Credit
Education
1998-2000 Bunker Hill Community College Charlestown, MA
• Business Administration - International Business Concentration
• Dean’s List, Alpha Kappa Mu Honor Society
Achievements
1991-1995 United States Air Force
Security Specialist
Volunteer Work
Special Olympics
Habitat for Humanity
Computer Skills
Cargo Wise
Microsoft Office
EDI
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