Customer Service Representative
Resume:
Ashli Delph
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Professional Customer Service Representative with 8 years of experience in addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement Car Buyer Representative December 2019 to Present
U Pull & Pay – Cincinnati, OH
• Assisting customer via inbound and outbound calls.
• Giving quotes for purchasing vehicles, scheduling pick up appointments.
• Coordinate and purchase vehicles through online requests via website
• Receiving price approval on new & desired vehicles.
• Running reports to ensure vehicles have been purchased correctly.
• Accountable for following up on scheduled, drop off and quoted leads. Administrative Assistant June 2018 to December 2019 Widmer's Carpet Cleaning - Cincinnati, OH
• Provided excellent customer service.
• Made inbound and outbound calls.
• Scheduled, canceled, confirmed appointments.
• Filed invoices, & prepared office for the next day. Customer Service Representative - Level II August 2016 to July 2018 LaRosa's Call Center - Cincinnati, OH
• Ensured Guest receive excellent service.
• Placed pickup & delivery orders for all LaRosa's pizzerias.
• Responsible for taking escalated calls and resolving issues with orders.
• Revising orders
Customer Service Representative October 2014 to August 2016 Federated Department Stores - Cincinnati, OH
• Credit & recovery regarding online orders for Macy's & Bloomingdale's
• Placed customer orders for product
• Acted as intermediary with other departments
• Analyzed & resolved order related issues in a timely manner. Education
Mount St. Joseph University - Cincinnati, OH
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