Ashli Delph

ad00va@r.postjobfree.com

513-***-****

Professional Customer Service Representative with 8 years of experience in addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement Car Buyer Representative December 2019 to Present

U Pull & Pay – Cincinnati, OH

• Assisting customer via inbound and outbound calls.

• Giving quotes for purchasing vehicles, scheduling pick up appointments.

• Coordinate and purchase vehicles through online requests via website

• Receiving price approval on new & desired vehicles.

• Running reports to ensure vehicles have been purchased correctly.

• Accountable for following up on scheduled, drop off and quoted leads. Administrative Assistant June 2018 to December 2019 Widmer's Carpet Cleaning - Cincinnati, OH

• Provided excellent customer service.

• Made inbound and outbound calls.

• Scheduled, canceled, confirmed appointments.

• Filed invoices, & prepared office for the next day. Customer Service Representative - Level II August 2016 to July 2018 LaRosa's Call Center - Cincinnati, OH

• Ensured Guest receive excellent service.

• Placed pickup & delivery orders for all LaRosa's pizzerias.

• Responsible for taking escalated calls and resolving issues with orders.

• Revising orders

Customer Service Representative October 2014 to August 2016 Federated Department Stores - Cincinnati, OH

• Credit & recovery regarding online orders for Macy's & Bloomingdale's

• Placed customer orders for product

• Acted as intermediary with other departments

• Analyzed & resolved order related issues in a timely manner. Education

Mount St. Joseph University - Cincinnati, OH