MaryAnne De La Herran

OBJECTIVE

To obtain a position where I can maximize my multilayers of professional administrative and public relation experiences by demonstrating my superb customer service skills and leadership ability.

2534 K Ave

National City, CA 91950

619-***-****

ad00um@r.postjobfree.com

WORK EXPERIENCE

Bear Valley Community Hospital, Big Bear, CA – Patient Access Rep. May 2023 – July

Interviewed patients as they came into the emergency room for urgent medical need as a front line staff.

Collected patient medical and insurance information and entered patient into CMSI system in confidential procedure per HIPPA.

Collected medical payments and verified medical insurance coverage.

Processed patient urgent medical transfers by ambulance and/or helicopter to neighboring hospitals for extensive medical care need. MD Justice Services, San Diego County – Registered Process Server/Notary & Legal Services

Serve all legal documents such as: Subpoenas, Summons/complaints, Discovery, Small Claims, Unlawful Detainers, Order to Appear, Bank Levies, Dissolutions.

File legal documents with County Clerk’s Office in timely manner. Researched legal records. Skip Trace defendant’s location and information.

Property West Property Management, San Diego CA—Community Manager July 2009 – March 2020

● Responsible for day-to-day operations of leasing office at 4 different communities totaling 545 apartment homes.

● Provide leadership, guidance and motivation to leasing staff by conducting weekly meetings to discuss performance, leasing trends, training and company goals.

● Ensure preparation and delivery of all legal and formal notices posting and mailing.

● Preparation of availability spreadsheets for leasing staff and schedule.

● Convert prospective leads into residents after screening and application approval.

● Creating marketing strategies, hosting open houses, collaborated with local businesses / community, social media, resident referrals, and community flyers to promote and build the company profile and status. Alan Cotton & Associates, San Diego, CA - Investigator _ Febuary 2003 – June 2009

Obtain Photos and video of perimeter of accidents site and vehicles involved.

Interviewed victims and witnesses for statements to establish a report for discovery.

Preformed video surveillance on personal injury claimants to prove injury for insurance claims.

Attend Civil and Criminal court proceedings to testify of my reports and discovery,

Research past criminal record history on defendants for investigation reports.

Skip-trace and locate debtors, defendants, witnesses for legal proceedings.

SKILLS

● Proficiency in property

management software, such

as appfolio, Yardi, One-site,

Real Page, Buildium,

● Sales and negotiation skills

● Proficient in mathematics

and computer literacy skills

such as Microsoft office,

word, G-mail, outlook

● Strong leadership

● Excellent Written & Verbal

communication,

● Dedicated Work ethic,

organization, time

management

● Attention to detail and

Ability to multitask

● Excels when working in a

team environment and/or

independantly.

● Problem solving and

conflict resolution

● Maintains a positive attitude

throughout the day.

Works well under

pressure in a fast-paced

environment

Understanding of patient

billing

Submit Insurance

verification

Strives to provide

patient registration

process pleasant /

comfortable as possible.

Excellent customer

Service

EDUCATION

● Imperial Valley College

Admin, of Justice 1992-

1994

● South Western College,

Chula Vista — 832 &

Arrest & Firearms

Course

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