Data Entry Customer Service

Rhonda Barnette

678-***-**** ********.******@*****.*** Auburn, Ga. 30011

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability

And exceptional skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Excellent Communication

Reliable and Trustworthy

Organizational Skills

Flexible and Adaptable

Dependable

Notary Certified

Customer Relations

Self-Motivated

Multitasking

Typing and 10-Key data entry

Experience with:

Oracle, Net-Suite, Facts, Salesforce, CMSI, Decision Lender, NuPoint, E-Tile.

I learned quickly about systems.

Word, Excel, and Outlook.

Gap from 2022 to today's date is, after I was laid off from last job, I have been housewife.

Customer Service / E-Commerce Specialist – Progressive Lighting / Savoy House

2017-2022 – Duluth, Ga.

Filled customers’ orders by pulling orders from our EDI systems, over 30 accounts orders from 200 – 2000 a day.

Resolved customer concerns and answered questions quickly to maximize satisfaction.

Assisted customers with product information, pricing details, order status, billing issues, and other related matters.

I processed returns and exchanges according to established procedures.

Keep all 3rd parties' portals updated with tracking, backorders, and returns.

Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.

Sr. Underwriter – Dealer Funding

2013-2017 – Alpharetta, Ga.

Reviewed and evaluated loan applications to assess creditworthiness, risk, and eligibility for approval.

Analyzed financial information including income, Bank Statements, and liabilities of credit history of applicants.

Verified the accuracy of documentation such as income, bank statements, tax returns, and other related documents.

Determined appropriate loan structure based on customer needs, company policy, and regulatory guidelines.

Negotiated terms with borrowers to achieve mutually beneficial outcomes.

Sr. Underwriter / Collections Specialist – Nicholas Financial

2007-2013 – Buford, Ga.

Reviewed delinquent accounts, for 30,60,90 days, contacted customers via phone, email, and mail, and negotiated repayment terms and payment arrangements.

Analyzed debt-to-income ratios to ensure borrowers met the requirements of underwriting guidelines.

Determined appropriate loan structure based on guidelines reviewed and processed customers' payments.

Keep notes in the system of all conversations with customers under their files.

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