Security Guard Customer Service
Resume:
Najiah Brown
Guard
Fishertown, PA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Security Guard
Securitas - Altoona, PA
November 2018 to Present
Morton cvc cameras, write incident reports, did tours around the building with a phone that you scanned each dot to make sure all guards did the correct tour around the building, Answered phones & transferred to the correct person. Called snow pile guy when needed, Logged in truck info from the guard shack, & when inside handed the badges to the employees of rei. Did emergency exists when needed got on the speaker and set off fire alarms to let everyone in the building to know to evacuate. Security Guard
Keystone security - Altoona, PA
May 2019 to March 2020
I worked for 3 different sites for this company one was station medical I was required to walk around the whole station medical from the time you get there until you leave you get a 30 min break in between also I did rounds every hour. 2nd site was in state college at mc Donald’s where you got lots of college kids who just left parties etc my job was direct kids in the lines to ensure they moved along fast and Efficient. 3rd site was football games where you had a station you was to stand to make sure people was informed where they where allowed to go and where you where they wasn’t allowed to go Security Guard
Gittings Protective Security - Altoona, PA
February 2018 to November 2019
I worked for two different sites one was Logan hills which was a low income housing complex, I was required to do a round every hour I had a cellphone where tenants called to report any issue they heard or seen and I had to investigate any issue there was and come up with a solution to the issue. The next site was veeder root my requirements for that job was every hour to check the temperature on all the stoves there do rounds monitor cctv write reports
on the stove every hour .
Package Handler
FedEx Ground - Jersey City, NJ
November 2016 to October 2018
Handled anything involving packages.
Guard
EDGE SECURITY
February 2015 to July 2018
The security Guard patrols, inspects, and conducts electronic surveillance of the organizations property against fire, theft, vandalism, misuse/abuse, terrorism, and illegal activities. They monitor people and buildings in order to prevent crime and promote safety and security EDGE SECURITY
2/4/15 - 7/15/18
SECURITY GUARD, EDGE SECURITY
JOB DESCRIPTION WAS TO:
SECURE PRIMISE AND PERSONNEL, INSPECTING BUILDINGS, EQUIPMENT AND ACCESS POINTS. MAINTAIN A SECURITY LOG AND WRITE COMPREHENSIVE, DETAILED REPORTS ON WHAT WAS OBSERVED WHILE ON DUTY. DETAIN CRIMINAL VIOLATORS FOR LAW ENFORCEMENT AUTHORITIES. PROTECT AND ENFORCE FEDERAL, STATE, AND LOCAL LAWS ON THE ORGANIZATIONS PROPERTY.CONTROL FACILITY ACCESS FOR EMPLOYEES, VISITORS BADGES, OCCASIONALLY ESCORT VISITORS FROM ONE AREA TO ANOTHER.ABLE TO QUICKLY DETERMINE THE BEST COURSE OF ACTION FOR THE GIVEN INCIDENT. AJAY WIRELESS.
CUSTOMER SERVICE, ARJAY WIRELESS
HELPED THE CUSTOMERS WITH COMPLAINTS AND QUESTIONS GIVE CUSTOMERS INFORMATION ABOUT PRODUCTS AND SERVICES, TAKE ORDERS AND PROCESS RETURNS. Made appointments for customers to come into the location and get help immediately BY HELPING CUSTOMERS UNDERSTAND THE PRODUCT AND ANSWERING QUESTIONS ABOUT RESERVATIONS. ATTRACT PROTENTION CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS.OPENED CUSTOMER ACCOUNTS BY RECORDING ACCOUNT INFORMATION. MAINTAINED CUSTOMER RECORED BY UPDATING ACCOUNT INFORMATION Janitor
Compass Group - Newark, NJ
January 2015 to April 2016
Cleaned and maintained floors(sweeping,moping,vacuuming,waxing,stripping,buffing,and polishing). Scrubbed and sanitized restrooms, removed snow and ice from walkways and parking lots,keeped janitor room and closet clean and organized.
Education
High school or equivalent
HIGH SCHOOL DIAPLOMA
July 2013
Skills
• CLIENTS (Less than 1 year)
• Word
• Time Management
• Customer Service (4 years)
• Security (3 years)
• Receptionist (2 years)
• Training (1 year)
• Microsoft Word
• janitor (4 years)
• Loss Prevention
• CCTV
• Surveillance
Certifications and Licenses
Hostage negotiation
Present
Loss prevention
Present
Security Guard
Additional Information
SKILLS
• ALERTNESS
• HONESTY
• PHYSICIAL FITNESS
• GOOD COMMUNACATION SKILLS
• ABILITY TO SERVE CLIENTS NEEDS
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