Front Desk Agent

Sara M. Anderson

*** *** **** ****

Hattiesburg, MS 39402

601-***-**** (cell)

****.************@*****.***

Experience

Holiday Inn – North

Front Desk Agent/Front Desk Supervisor

Apr 2022 – Present

Responsible for Perform all check-in and check-out tasks, manage online and phone reservations, inform guests about payment methods and verify their credit card data, register guests collecting necessary information (like contact details and exact dates of their stay), welcome guests upon their arrival and assign rooms, provide information about our hotel, available rooms, rates and amenities, respond to clients’ complaints in a timely and professional manner, liaison with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, upsell additional facilities and services, when appropriate, maintain updated records of bookings and payments. Teaching and honing front desk agents’ the aforementioned skills set.

Lamar Christian School

Bus Driver/Teachers’ Assistant/Cafeteria Manager

Apr 2014 – Feb 2022

Responsible for all aspects of a cafeteria Responsible for safely operating the school bus according to a set daily schedule. Picked up and dropped off students as per the schedule, maintained order and security on the bus and obeyed all laws, regulations and rules of conduct. Assist teachers in classrooms.

TAD PGS, INC.

Jul 2019 - Aug 2019

Tactical Analysis Center (TAC) Operator

Assigned to support a Military training exercise at, MN. Used Camp Ripley, MN. Used the TAC Computer for live starting and ending training and After-Action Reviews using the Linux/Red Hat operating system. Manipulated, tracked, and annotated military movements on the 2-D and 3-D displays.

TAD PGS, INC.

Jul 2018 - Aug 2018

Tactical Analysis Center (TAC) Operator

Assigned to support a Military training exercise at Camp Shelby, MS. Used the TAC Computer for live starting and ending training and After-Action Reviews using the Linux/Red Hat operating system. Manipulated, tracked, and annotated military movements on the 2-D and 3-D displays.

Over-The-Road Truck Driver

Werner Enterprises

Dec 2013 - April 2014

Drove late model Kenworth and Freightliner tractor-trailer combination with a capacity of at least 80,000 pounds Gross Vehicle Weight (GVW). Additional responsibilities included: Checked vehicles to ensure that mechanical, safety, and emergency equipment was in good working order. Maneuvered trucks into loading or unloading positions, followed signals from loading crew and checked that vehicle and loading equipment were properly positioned. Collected delivery instructions from appropriate sources, verified instructions and routes. Maintained logs of working hours or of vehicle service or repair status, followed applicable state and federal regulations. Reported vehicle defects, accidents, traffic violations, or damage to the vehicles.

Walmart.com

Physical Security Specialist

(Cloverleaf Mall)

Mar 2011 – Nov 2013

Promoted a safe working environment during possible threatening situations. Monitored CCTV for possible violations of policy. Managed medical response aspect of facilities. Conducted interviews and interrogations during investigations.

Goldbelt Raven, LLC

Operations Support Analyst

Sep 2007 – Dec 2008

Supported and maintained director’s calendar. Scheduled all travel for director. Maintained the server as document control coordinator. Maintained issues/actions items registry. Served as technical writer and liaison with administrative staff, technical developers, and engineers. Organized meeting schedule, establish agendas, and prepare meeting minutes. Maintained/created/updated Powerpoint presentations, Excel spreadsheets, and word documents.

SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (SAIC)

Executive Administrative Manager

Sep 2003 to Nov 2006

Managed several key government boards and working groups. Primary task included: Responsible for facilitating all intra- and inter-organizational security clearance processing with other Intelligence Community agencies. Other duties included: meeting and schedule coordination, organizational-wide action item generation and dissemination. Maintained/created/updated Powerpoint presentations, Excel spreadsheets, and word documents.

CHRISTIAN FELLOWSHIP SCHOOL-Ashburn, Virginia

Executive Administrative Assistant

Jun 1996 to Sep 2003

Supervised all aspects of school administrative operations including: administrating finance functions, registration, and enrollment. Managed and oversaw all accounts payable/receivable to include vendor billing, staff payroll, and budget forecasting.

LEESBURG CHRISTIAN SCHOOL-Leesburg, Virginia

Executive Administrative Assistant

Nov 1993 to Jun 1996

Directed all aspects of school administrative operations including: administrating parent interviews, registration and enrollment, managing tuition payment schedules, generated school newsletters and coordinated school functions.

US ARMY RESERVES, 97th ARCOM-Ft. Meade, Maryland

Personnel Management Administrator

Feb 1991 to Apr 1992

Supervised all promotion packets for a major command. Monitored promotion board actions ensuring accuracy and integrity.

US ARMY RESERVE, 8830th MP Brigade-Ft. Meade, Maryland

Military Police Instructor

Aug 1990 to Feb 1991

Instructed military police officer procedures in a classroom environment.

US ARMY RESERVES, 650th Personnel Service Co.-Ogden, Utah

Military Police Officer

Dec 1987 to Aug 1989

Identified personnel eligibility for deployment, promotion, and reclassification.

US ARMY 287th MP Battalion-West Berlin, West Germany

Apr 1985 to Apr 1987

Security shift leader of military checkpoints (Bravo/Charlie) in "occupied" West Berlin. Responsible for security for all US military and dependents properly entering and exiting the city. Held and used Top Secret Clearances.

Education

B.S. Park Recreation Management

University of Southern Mississippi

Hattiesburg, MS (86/120 cr.)

Criminal Justice / Crime Scene Investigations

Ashford University

Clinton, IA (98/120 cr.)

Military Courses

Primary Leadership Development Course (PLDC)

Personnel Management Course (75C)

Military Police School (95B)

Military Police Instructor Course (95H)

Military and Civilian Clearances TS SCI/Full Scope Polygraph

Skills/Certifications

Microsoft Office Suite

(To include MS Project and Visio)

Adobe Illustrator

PageMaker

Photoshop

Lotus Notes

Sametime Instant Messaging and Web Conferencing

DTS (Defense Travel Systems)

Linux

Red Hat

Orion

Rigel

IDE

VTC

SABA/TAS Database

JPAS

CCTV

10 Key by Touch

CDL Driver’s Training through Werner Enterprises Trucking Company

CDL Driver’s Training through Truck Driving Institute in Saucier, MS

Class A CDL

Class B CDL

Passenger Certification Workstations (PC/Macintosh)

Military Police Instructor Certified

CPR certified

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