Customer Service Front Desk

Carey Merchant

ad00sb@r.postjobfree.com • 682-***-****

LinkedIn • Conroe, TX 77304

Qualification Summary

Customer-focused professional with hands-on experience in sales and customer service roles, demonstrating exceptional interpersonal and communication skills. Capable of building and nurturing client relationships, ensuring high levels of customer satisfaction and retention. Proficient in utilizing various sales techniques to drive revenue growth and exceed sales targets consistently. Strong ability to understand customer needs and preferences, tailoring solutions to meet individual requirements effectively. Adept at providing exemplary customer service by resolving inquiries, addressing concerns, and ensuring seamless customer experience. Highly organized and detail-oriented, with demonstrated ability to multitask, prioritize, and manage time efficiently in fast-paced environments.

Areas of Expertise

Comparative Market Analysis

Pricing Strategy Guidance

Transaction Management

10 key Data Entry

Updated SOP’s

Document Preparation & Management

Promotional Material Design

Residential Construction Expertise

Patient Billing

Dedicated Facilitator

Sales/Revenue Growth

Customer Service & Success

Cross-functional Collaboration

Team Scheduling

Front Desk Medical secretary

Professional Experience

Integrity, The Woodlands, TX

Real Estate Agent 2019 to 2023

Conducted thorough comparative market analysis to assess property values and guide pricing strategies. Managed and facilitated transaction process by providing valuable guidance to clients throughout contracts, escrow paperwork, and deed procedures. Organized and managed all essential paperwork, including contracts, leases, deeds, escrow, and closing statements, ensuring seamless transactions. Created and designed engaging promotional materials to effectively market new listings through various mediums such as online platforms and print.

Achieved Residential Construction Certified (RCC) designation by showcasing expertise in residential construction standards and practices.

Utilized staging expertise to enhance appeal of clients' homes, resulting in expedited sales with seven homes sold within 24 hours or up to seven days after staging.

Facilitated negotiations between buyers and sellers by offering key insights on market dynamics, pricing strategies, mortgage options, legal requirements, and transactional matters.

Additional Experience

Teacher • Faith United Methodist Church, Spring, Tx

Front Desk Manager- Vencor Hospital Northwest, Houston, Tx

Project Manager • Hewett Associated, The Woodlands, TX

Education

Business North Harris Community College, Houston, TX

High School Diploma Oak Ridge High School, Conroe, TX

Professional Development

Residential Construction Certified (RCC) Champions School of Real Estate

Volunteer Experience Volunteer (2023 – Present) • Meals On Wheels, Conroe, TX

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