Customer Service Representative
Resume:
VINECIA WARD
Charlotte, NC
************@*****.***
EXPERIENCE
Chime Solutions, Charlotte NC — Customer Care Representative/ Client Forwarder February 2022-May 2023
● Managing high volume contact for my client exceeding quota by 15% between phone calls, emails, and live chat.
● Providing prompt customer support.
● Managing multiple units of sensitive data.
● Listened, diagnosed and resolved reported issues.
● Trained over 15 new hires on company procedures, policies and guidelines. Old Republic Home Protection, Charlotte NC — Customer Service Representative June 2021-February 2022
● Answering inbound calls.
● Experience with serving 50-100 customers per day.
● Helping customers with home appliances giving step by step instructions.
● Dispatching service providers to all reported customer issues dealing with appliances.
● Going over plan information and answering any questions customers had about plans. UPS, Charlotte NC — Revenue Recovery
December 2020 - June 2021
● Multitasking with checking packages, scanning them, organizing them and placing them in the correct zone swiftly through my shift.
● Quick problem solving on any issue.
Harris Teeter, Charlotte NC — Cashier
June 2020 - March 2021
● Interacting with customers showing them great custom service.
● Using the POS system to handle transactions
● Training on customer service while also multitasking a second job. Food Lion, Charlotte NC — Head Cashier
January 2019-May 2020
● Handling all payment methods while managing to ring up and bag groceries.
● Learning new systems, and also providing great customer service skills.
● Problem solving while being proficient.
EDUCATION
North Mecklenburg High School — Diploma
August 2017-June 2021
Maintaining a 4.0 GPA and graduating with my class while working and doing community and school events. SKILLS
● Customer service specialist
● Data entry
● Adaptability
● Training and education delivery
● Software proficiency
● Multitasking
● Communication
● Proficiency
● Problem Solving
● Leadership
● Documentation & Reporting
● Prioritization
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