Operations Support Technical

Susan D. Conover

** ********* **.

Cranbury, NJ *8512

********@*****.***

Cell #- 732-***-****

Objective

To acquire a full-time position utilizing my skills obtained through my education and experiences.

WORK EXPERIENCE

ESSENDANT - Cranbury, NJ February 2003 to March 2018

M.I.S. OPERATIONS SUPPORT

> Maintain all functions and equipment of site Data Rooms > Including Network Connections

> Input/ Output Data

> Input /Output Distribution

> Telephone System for Site (Voice Mail, Trouble Shoot and Service)

> Warehouse inbound /outbound DCS Workstations

> Troubleshooting facilities Peripheral devices- Printers/ faxes/ modems etc.

> Manage and delegate the Facility Care Response request from internal/external customers

> Select and purchase equipment throughout the facility

> I have 5 years of troubleshooting and working with HRIS system applications, specifically designed for HR use. Supporting Kiosk for Associates to systematically submit Vacation time, access/print pay stubs, tax documents, all other Human Resource functions. And training associates on using them.

BARNES & NOBLE DISTRIBUTION - Dayton, NJ, August 2000 to February 2003

Web Editor/ WebSite Maintenance

> Scan, Edit and Commentary

> Use of Adobe Photo Shop Software for scanning the images

> Tri-Pod Digital Camera for the 3-D Images appearing on the Website.

UNITED STATES POSTAL SERVICE - Plainsboro, NJ August 1999 to July 2000

>Mail Carrier

>Sort, distribute and deliver US Mail

EDUCATIONAL TESTING SERVICE - Princeton, NJ

Technical Assistant, May 1989 to November 1998

>Provide technical support for Scanning Operations

> Maintained scanning equipment by performing diagnostic tests and adjusting optics settings

> Interfaced with NCS maintenance staff to report and resolve problems

> Operate Sun server and NCS scanners and monitor release of scanned input in mainframe

> Assisted IS & T staff in testing and programming software

EDUCATION

HOWARD UNIVERSITY WASH., D.C 1976-1979

Studies in Business Management, Computer Sciences

FRANKLIN HIGH SCHOOL - Somerset, NJ 1975

High School Diploma

SKILLS:

> Experienced with TCPIP processing/downloading data to the mainframe

> Pleasant demeanor with excellent communication skills

> MS Excel, MS Word, MS Powepoint (10+ years)

> Hyperion (4 years)

> AS400 mainframe (10+ years)

> Logistics (10+ years)

> Customer Service (10+ years)

> Data Entry (10+ years) - Operations Support (15 years)

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