Shemise Boone

Wilson, NC *****

ad00py@r.postjobfree.com

+1-252-***-****

Willing to relocate: Anywhere

Work Experience

Coverage Review Representative

Cigna Insurance Companies - Wilson, NC

August 2022 to Present

Provide coverage review to providers by fax or phone for specialty medications. Customer service experience associate

Conduent Business Services, LLC (Formerly Xerox) - Raleigh, NC October 2020 to July 2022

I assist members with ordering their prescriptions. If the members want to switch from retail pharmacy to mail order I assist them with that process. I also answer questions as well as interact with other departments whether it's through phone or email.

Childcare Provider

Self Employed - Wilson, NC

January 2017 to October 2020

• Managed the safety and security of all children under care.

• Cared for children ages 3 to 12 in a nurturing and age-appropriate way. Sweeper

Alliance One - Wilson, NC

September 2015 to January 2017

I made sure that the floors were clear of dirt tobacco, and other debris Ticket Clerk/Forklift Operator

Universal Leaf - Nashville, NC

August 2007 to January 2011

• Removed the empty racks and replaced them with full ones with the use of the forklift.

• Filled in for the ticket clerk as needed by inputting shift information in the computer. Cashier/Customer Service

L&L Foods Inc - Nashville, NC

August 2006 to February 2007

Nashville, NC

August 2006 to February 2007

• Received incoming materials and products and verified package receipt with freight records.

• Ensured continuous provision of service excellence and customer satisfaction as well as making sure the store was restocked and cleaned.

Directory Assistant Operator

Monarch - Rocky Mount, NC

April 2005 to April 2006

Rocky Mount, NC

April 2005 to April 2006

• Accessed number directories to provide relevant information to callers. • Helped callers locate specific businesses, residences or public buildings.

Customer Service Representative/Call Center

Aegis - Rocky Mount, NC

April 2003 to October 2004

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Described long distance and internet services to customers and accurately explained how the different options available.

Education

High school or equivalent

Skills

• Customer service (5 years)

• Typing (5 years)

• 30 wpm

• Excellent customer service skills (5 years)

• Customer Support (3 years)

• Call Center (3 years)

• Etiquette (10+ years)

• CSR

• Customer Care

• Microsoft Office

• Childcare

• Babysitting

• Babysitting

• Cashiering

Assessments

Customer service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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