Coconut Creek, FL

561-***-****

Email: ad00od@r.postjobfree.com

Vanessa Landa

SKILLS

A dedicated and professional customer service representative skilled at building rapport with clients, understanding corporate values, and resolving issues in a quick and efficient manner.

EXPERIENCE

Seminole Casino

November 2013 - PRESENT

● Interact with a high volume of guests (100+ depending on day and season)

● Resolved customer issues personally or by directing them to the appropriate party

● Facilitate new memberships or help with existing membership questions

● Trained new employees

● Mastered proprietary software to service customers in an efficient manner

● Collected customer feedback and helped implement changes to exceed customer satisfaction

● Demonstrated mastery of company policy and procedures

● Communicating in a clear and concise manner with coworkers and supervisors to work together to find solutions

Atlantic Pacific LLC

June 2013 - November 2013

● Answer phone calls and direct them to the right supervisors

● Build spreadsheets to track arrival and departures

● Create invoices using QuickBooks

● Draw up quotes in Excel for our clients and vendors

● Organization of files and office management

● Assist with the tools calibration cycle and workflows

● Track maintenance and calculate mechanic’s required time to service airplanes in Access

● Personally ensure every client satisfaction

● Create templates in Microsoft Office for utilization by the entire company improving efficiency and standardization

● Verify logs are maintained in a timely manner in accordance to company policy

Boca Aviation

January 2012 - June 2013

This business became Atlantic Pacific LLC. All duties are listed abov Volunteer Work

World Festival

● Assisted various vendors selling tickets.

● Face painted children.

● Provided general clean up afterwards.

Relay for Life

● Walked track in support of cancer patients.

Olympic Volleyball for Children with Special Needs

● Assisted special needs children during training and game days. Jeans for Teens by Aerospatale

● Assisted in packing up jeans to donate.

● Helped count all the jeans for donation.

References

Cindy Lisi 561-***-****

Marianne Tomita 561-***-****

Nyle 561-***-****

Brittany Dixon 954-***-****

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