MARIAMA FOFANAH

ad00mc@r.postjobfree.com Contact #: 678-***-**** www.linkedin.com/in/mariamaf

SUMMARY

Seeking to transfer exceptional broad-based skill sets in Program/Project Management, Healthcare Management, and Service delivery experience in multiple project methodologies including Waterfall and modified Agile.

Certified Project Management Professional (PMP) with over fifteen years of experience with three Fortune 500 Companies in managing large, complex, and strategic global business/IT operations and solution delivery projects. Proven success in all aspects of program/project management execution and delivery with a demonstrated ability to engage and align stakeholders, and executive leadership with project activities to successfully achieve objectives. Experience working across all levels of organization with excellent leadership, communication, and organizational skills. Adaptable to in a growing, high-volume, fast-paced environment as a self-driven individual, and as a part of a collaborative team.

KEY SKILLS

Program/Project Management

Change Management

Regulatory & Contractual Compliance

Cross-Functional Team Collaboration

Analytical Skills

Risk Management

Issue Management

Budget/Resource Management

Process Improvement

Organizational Skills

Governance Document Oversight

Process Creation & Improvement

Agile & Waterfall PM Methodologies

Microsoft Office Suite & Executive Level Presentation

Leadership Skills

PROFESSIONAL EXPERIENCE

United States Automobile Association (USAA) Federal Savings Bank, San Antonio, TX 2021 – Present

Project Manager

Consumer Lending Loan Origination Solution (LOS) Program: Collaborates with cross-functional teams, business partners and senior leadership in the execution and management of the Consumer Lending Loan Origination Solution (LOS) Program to improve end-to-end Consumer Lending Origination's platform and process, modernizing the origination's platform and shifting to a proactive, automated, digital-based model using Scaled Agile project management methodology.

●Facilitates weekly work-stream deep dives and collaborates with business partners, operations, and project managers to review and provide insight into LOS Program work efforts, review deliverables, timeline, RAID log, address challenges/impediments, and provide guidance on project management best practices intended to accomplish goals and objectives of LOS program.

●Creates Playbook to promote standardization, consistency, efficiency, and overall best practice in consumer lending project management that aligns to Bank PMO guidance and standards. The playbook defines the consumer lending project management framework that include ways project teams should think about, plan, execute, monitor, and complete consumer lending projects.

●Regulatory Relations Reporting Tool Enhancement: Collaborated with Bank PMO Portfolio Reporting team to automate manually produced Bank PMO Portfolio Executive dashboard, and External Validation reports to address reporting gaps and improve executive reporting using data from the Regulatory Relations Tool (SalesForce) as a single system of record to provide consistent reporting across teams using Scaled Agile project management methodology.

●Participates in requirements gathering testing, training, and provided weekly and monthly project status updates to Strategic Execution leadership, business partners and Regulatory Relations team.

●Office of the Comptroller of the Currency (OCC) Consent Order: Managed the execution of regulatory projects in response to the Office of the Comptroller of the Currency (OCC) Consent Order findings on USAA Federal Savings Bank (FSB) for lack of infrastructure to create and manage policies, standards, and procedures imploring waterfall project management methodology practices.

●Partners with outside vendors, business partners, Quality Assurance and Quality Control, and Legal Partners to create a streamline of all bank processes, systems, procedures, standards, and policies as part of the Consent Order findings that now leads to every single business area having the resources to identify what needs to be done and the document of process that shows them how to do it.

Peach State Health Plan/Centene, Atlanta, GA 2019-2021

Project Manager

●Managed Peach State Health Plan’s Wellframe implementation activities for Digital Care Management by working closely with cross-functional teams, developed and maintained project plans, managed resources, led cross-functional team meetings, tracked and managed interdependencies and RAID logs to completion.

●Led integration activities for Peach State Health Plan and Well Care's Population Health and Clinical Operations initiatives for the Medical Management Department which consists of Utilization Management, Case Management, Social Determinants of Health, Training and Behavioral Health.

●Developed SharePoint sites for the Medical Management department and affiliates to house, share and collaborate on project documentation to improve member population data integrity.

●Created workflow process using Visio for Medical Management Department, Utilization Management, Case Management, and other departments with similar needs to help streamline and automate repeatable business tasks, minimizing room for errors and increasing overall efficiency.

Gainwell Technology, Atlanta, GA (former DXC Technology) 2017-2019

PMO Project Lead

●Led state of Georgia Department of Community Health (DCH) Medicaid and Medicare Information System (GA MMIS) initiatives.

●Managed project risks, remediation of issues and action items accountability through completion by facilitating weekly meetings with owners.

●Leveraged SharePoint and analytical skills to maintain and control project deliverables, information, monitor progress and report status during monthly steering committee meetings with senior management and stakeholders.

Al’s Carpet Cleaning Service, Atlanta, GA 2016-2017

Business Support

●Managed daily operations of the business including vendor requests, contracts, and resource allocation.

●Streamlined reporting processes, schedule management and general contracting protocols to orchestrate operational efficiency.

Bank of America, Atlanta, GA 1999-2015 Project Manager

●Managed all efforts to ensured successful remediation and upgrade of outdated technology and software for the Architecture & Shared Applications operation.

●Led mainframe user conversion initiative for Shared Operations & Technology organization to convert users from mainframe to midrange platform.

●Successfully converted 20K+ users to mid-range IBM servers increasing end-user access and capabilities resulting in $21K savings.

●Trained and coached migrated users on how to access and utilize the new mid-range platform.

●Led work efforts to upgrade and remediate 5,000 servers and applications for the Architecture & Shared Applications department. Resulted in a 10% increase of remediated server applications.

●Produced monthly status reports for senior management and 150+ stakeholders, providing information on remediation activities, risks and metrics on Consumer Lending Not-Permitted Tier 1 outdated technology, systems, and applications.

●Led Corporate Educational Program for the Production and Testing Services Team of 250 resources

●Fostered relations that enhanced collaboration and strategic partners.

●Initiated, planned, and led program activities within the Process and Governance teams and other line of business.

●Organized and facilitated monthly cross-channels meetings and team connection project reviews, to communicate and discuss key priorities and strategic planning efforts.

●Provided Intradepartmental business support activities and program management for Senior Executives of Consumer Banking Technology and Operations

●Coordinated activities on associate training, process improvement., and business continuity and communication planning

EDUCATION

MASTER’S PUBLIC HEALTH/ADMINISTRATION Troy University, Atlanta, GA (2009)

BACHELOR OF ARTS Mercer University, Atlanta, GA (2006)

PROFESSIONAL CERTIFICATION

Project Management Professional Certification (PMP), Project Management Institute (2012)

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