ad00ma@r.postjobfree.com Mayra Reyes 214-***-****

Experience Highlights

Assistant Store Manager Walgreens – Grand Prairie, TX 2012 – 2016

• Greets customers and clinic patients and offers assistance with products and services.

• Resolves customer complaints and helps respond to customers’ special needs

• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members

• Supervises receiving, stocking, pricing, returning, and transferring of merchandise

• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies

• Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products

• Provide training and development of team members. Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc) Assistant Store Manager Ross – Dallas, TX

2009 - 2012

• Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising

• Responsible for learning all phases of Store operations

• In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met

• Assists in recruiting, hiring, training and developing non-exempt Associates

• Ensures compliance of Ross personnel policies and procedures

• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc

• Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates

• Ensures merchandise is presented and organized according to Company merchandising guidelines Customer Service Rep

Customer Service/Cashier

Choy’s Water Inn – Grand Prairie, TX

Terry’s Supermarket – Grand Prairie, TX

2006 - 2009

2003 - 2005

Tools and Skills

Skills: Managing, communication, organizing, teamwork, telephone etiquette, problem-solving, strong customer service, multi-tasking Tools:

Languages:

MS Word, MS Excel, cash register, Basic Computer Knowledge English and Spanish

Education

Grand Prairie High School Grand Prairie, TX August 03 – May 05 GED

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