**** ********* ***

Troy, OH *****

937-***-****

ad00le@r.postjobfree.com

Cody Hockett

SUMMARY

Proven skill sets in hardware and operating systems. Track record in implementation of AI operating systems and automated fork trucks. Extensive background with Windows operating system. Also some hands on experience with the Linux operating systems. Proven experience troubleshooting both hardware and software in a helpdesk setting.

SKILLS

● I.T. Troubleshooting

● Microsoft Office

● Software and O.S. implementation

● Interpersonal Communication

● Adaptability

● Attention to detail

● Dependability

● Organizational skills

EXPERIENCE

P&G, Dayton, OH — Tech Support Specialist

February 2021 - August 2023

● Assisted the IT managers in the implementation and troubleshooting of automated and unmanned forklift fleets.

● Hardware and software troubleshooting on laptops, PCs and on the AGVs themselves.

● Hardware installation in both laptops and PCs.

Butler County Sheriff's Office, Hamilton, OH— Deputy Sheriff February 2020 - February 2021

● Responsible for security and daily operations of the Sheriff's jail and the department's jurisdiction.

● Utilized IPC skills to de-escalate tense situations.

● Used organizational skills to accurately report on situations to assist the prosecutor's office.

State of Ohio, Lebanon, OH — Correctional Officer

January 2017 - February 2020

● Maintained institutional security.

● Insured cleanliness of habitational areas.

● Supervised work crews and handled responsibilities of 1000+ inmates.

● Performed data entry of 200+ written incident reports.

● Documented information, such as prisoner identification, charges, and incidences of inmate disturbance.

EDUCATION

Coursera — Google IT Certificate

2023

Bethel Local High School, Tipp City, OH — High School Graduate 2008 - 2012

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