Call Center Data Entry
Resume:
Itamar Vega
Brooklyn, NY *****
***********@*****.***
August 2015 Became a stay at home mom with my new born daughter. Now looking to get back into the workforce with my experience and was able to obtain 42 college credits from home. Authorized to work in the US for any employer
Work Experience
Call Center Agent, College Assistant
Borough of Manhattan Community College - New York, NY June 2014 to August 2015
● Assisting students with their needs
● Outbound call to the students
● Data entry, clerical
Physical Therapy Aide
Brooklyn Physical Therapy - Brooklyn, NY
November 2008 to December 2010
● Assisting clients to treatment room, setting up the patients. ● Assisting keeping up the treatment room, gym equipment clean.
● Assisting in filing the patients folder.
● Assisting students with their needs.
Sales Associate
D.S.W Inc - New York, NY
July 2006 to November 2008
● Acknowledge all customers and ensure floor coverage at all times. ● Embraced service training and product programs.
● Consistently provide customer feedback and product outs to management. ● Customer base, support and contribute the product flow process.
● Ensure all cash handling is accurate and assisted in other store functions as needed. Sales Associate/ Cashier
Urban Outfitters Inc - New York, NY
May 2001 to September 2003
● Acknowledge and greet the customers and set an expectation for service and prioritize service tasks.
● Making sure the garment flow was being done in a timely manner. ● Follow all cash handling procedures per company guidelines.
● Making sure the visual aspect of the store was kept together. Medical Records Clerk
St. Johns Hospital - Far Rockaway, NY
September 1996 to June 1997
● Maintained medical records functions through pulling, copying/scanning, filing.
● Assembling and retrieving records.
● Performed all assigned office duties.
● Responded to releases for requests for medical information including phone and written request Education
Associates in Criminal Justice
LaGuardia Community College
August 2018 to Present
GED in GED
Opportunity For A Better Tomorrow - Brooklyn, NY
September 2008 to April 2010
Skills
• Microsoft Office
• Bilingual English and Spanish
• Excel
• Powerpoint
• Students affairs
• Call Center Agent
• Administrative Experience
• Clerical Experience
• Typing
• Microsoft Word
• Phone Etiquette
• Medical Records
Languages
• Spanish - Fluent
• English - Expert
Assessments
Cashier skills — Completed
March 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Filing & organization — Completed
February 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Administrative assistant/receptionist — Completed
February 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Working with MS Word documents — Completed
February 2021
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Data entry: Attention to detail — Completed
February 2021
Maintaining data integrity by detecting errors
Full results: Completed
Data entry: Accuracy — Highly Proficient
February 2021
Entering data quickly and accurately
Full results: Highly Proficient
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
Call center customer service — Familiar
July 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Administrative assistant/receptionist — Completed
July 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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