Customer Experience Food Server

MARCELO HARO

S E R V E R

***** ****** **, **** *

Tustin CA 92780

714-***-**** *************@*****.***

OBJECTIVE

Outgoing and motivated server with over 20 years of experience in establishments ranging from coordinating special events. Catering in casual cafes to Serving in fine-dining restaurants. Quickly memorize menus, daily specials, and restaurant schematics; and efficiently manage assigned tables within busy setting. Dedicated to creating and delivering unique customer experience. By utilizing the exceptional hospitality skills and outstanding customer care with the capabilities to ensure we maximize revenue.

E D U C A T I O N — E XPERIENCE

Buena Park High School

1997-2000

Fish Company

September 2021-October 2023

Food Server

Slaters 50/50

October 2018-September 2021

Food Server – Trainer – Bartender – Manager Lead

BJs Restaurant

February 2012-March 2015

Food Server

Rain Forest Cafe

May 2002 -June 2007

Lead Server

SUMMARY

Generated sales revenue to date by leveraging knowledge of the food, wine, and cocktail menus in order to make the perfect recommendations for each customer in a busy, fast paced restaurant environment. Manage front-of-house duties, including employee scheduling and day-to-day supervision and management for a staff of 25 servers, busboys, and dishwashers. Process daily sales numbers and ensure cash register accuracy. Handle cash and credit transactions with total accuracy. Serve customers, with a focus on following up to ensure a great customer experience and repeat business.

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