Desmond Kinard Dorsey

**** ********* ** *********, ** 76018

PHONE: 972-***-****

E-MAIL: ad00g3@r.postjobfree.com

PROFESSIONAL SUMMARY

Goal-oriented professional with a track record of consistently meeting and exceeding established objectives related to Work at Home Opportunities/Virtual, Business, Technical/Administrative Support, Customer Service, Collections, Accounting, Call Center, and Data Entry. Looking to obtain a career that will enable me to use the skills and knowledge that I possess as well as furthering my career to advance to a higher corporate level within this company. I will be a great asset to the company inevitably because I have the knowledge and experience needed for this position.

EDUCATION

Associates: Applied Science of Recording Arts- MediaTech Institute High School Diploma-South Grand Prairie High School Grand Prairie, TX WORK EXPERIENCE

CSR /Data Entry

Chase Source Employment Agency - Houston, TX July 2022 to November 2022 Providing general customer service for customers. Bill payments, updating plans, account transfers, Maintains data entry by entering new and updated customer and account information.

Updating data base and updating client information. Input new client information into database systems. Screen Printer

I.D. Screen Print Houston, TX2021 Jan - 2022 May

Scanning and sorting incoming and outgoing stock.

Receiving, stocking, and stacking.

Pulling, packing, and loading

Administrative office assistant, booking keeping clients. Setting up new accounts Client system migration to new platform software performed, and integrated. Screen Printing full process

Primary Sorting Supervisor

UPS/Warehouse Dallas, TX 2017 February – 2019 Dec

Train and supervise daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely. Submit Employees time Daily at the end of each shift. Prep and Check all Equipment before and after Each shift Multi-task, and problem solve issues as they arise Monitor each Truck load assigned in my Primary Area to be Sorted to the Correct Destination for Timely Arrival. Receive, unload and place incoming inventory items appropriately

Administration

Essilor (Volt Staffing) Temp Assignment Farmer Branch, TX Oct 2016 - Jan 2017 Schedule/Admin for 6 different Essilor Experts Inside Specialist, for the clients that were in their specified Essilor Experts Portfolio.

Reaching out to each client Optical Practice that has sign contract and ready to move to the next Phase within the program. Speaking with O.D. or the Office Manager of the practice.

Schedule time and date that would correlate with Inside Specialist calendar for presentation that the Inside Specialist would be presenting Via Webinar. Once scheduled I would setup and Administer the Webinar Using Go to-Meeting platform synced with the Essilor Expert calendar

This position required being meticulous, and paying close attention to detail as I Schedules/Administered 6 different Essilor Exerts Inside Specialist Expectations were that I scheduled 5 dailies. I exceed this by scheduling 7-10 per day ADT Security Services, Irving, TX 2013 March - 2016 September Technical Support

Support field technicians with installation and confirming signals for customers monitoring security services.

Setup Home Automation through ADT system called Pulse. Configuring arming and disarming alarms. Configuring automated temperature control, door lock, water, etc.. for technician.

Setup security panel through landline communication. Registering cell radio for communication to dispatch monitoring

Setup billing, and contract information with the technician for the customer. Take payment, and place the acc in service for the customer Time Warner Cable Irving, TX 2012 June - 2012 December Technical Support

High Speed Internet Tech Supp. trouble shooting modems, and wireless equipment. Logging into modems remotely from site to change, and configure customers modems. Video Tech Supp. trouble shooting cable boxes. Sending various series of signal to correct cable issues. Remotely rebooting cable boxes and downloading app to run equipment properly.

Digital Phone Tech Supp. trouble shooting EMTA modems for digital phone services. Resetting modems to brings service back online. Re-provisioning the phone service on account to correct errors with service

Providing general customer service for customers. Bill payments, updating plans, account transfers, establishing accounts for new customers Bank of America, Ft Worth TX. 2011 March - 2012 May Mortgage Loan Counselor/Collector - Specialist

Collecting mortgages (3-4 payments delinquent to foreclosure) Investigating further actions if payment was not a client’s option Modifying loans and repayment plans

Performing general account maintenance per customer’s request Multitasking between multiple systems to fulfill customers payment requests Setting up partial reinstatements on mortgages