Customer Service Representative

Legal Assistant/Junior Paralegal Marietta, Georgia

• Provide administration support in all areas of

Social Security Disability law.

• File all court documents on behalf of the attorneys.

• Produce medical summaries and legal documents

such as briefs and appeals.

• Contact claimants to discuss the progress of cases, obtain information, and develop evidence.

Lefkoff, Duncan, Grimes, McSwain & Hass, P.C.

November 2013 – May 2016

Legal Secretary/Receptionist Atlanta, Georgia

• Provide administration support in areas of

Estate planning and estate administration.

CASE IH AGRICULTURE AND CONSTRUCTION/Kelly Services March 2012 – January 2013

Customer Service Racine, Wisconsin

Call Center Representative

• Applied appropriate customer service

representation to all customer inquiries and

complaint resolution.

The Kroger Company April

2004 – February 2012

Customer Service Representative Dacula, Georgia

• cash office, office support, and customer service. CAREER SUMMARY

A highly motivated individual with a

combined nineteen years experience in

customer service and office procedures.

Interested in a similar opportunity where

professional and personal skills will be fully

utilized.

AREAS OF EXPERTISE

• NEEDLES

• Prevail

• Office Procedures

• Microsoft Word, Outlook, Excel

• KRONOS

• Legal Research within LoisLaw,

WestlawNext, Accurint, Lexis, etc.

PERSONAL ABLITIES

Great people skills

Attention to detail.

Punctual and reliable.

Ability to prioritize tasks.

Good written and verbal skills.

Ability to work under pressure.

Ability to work as part of a team.

Ability to multitask.

Effective organizational skills.

CONTACT DETAILS

Audrey Granger

454 Seminole Ave NE

Atlanta, GA 30307

T: 770-***-****

E: **************@*****.***

O'Brien & Feiler

May 2016 – July 2018

Paralegal/Case Manager Atlanta, Georgia

• Continue to strengthen my skills in all areas of Social Security Disability Law and case work up.

• Manage a case load of 250 to 350 disability claims consistently over the course of 5 years.

• Train new hires in all aspects of case management from intake to attorney fee follow up.

• Develop a good understanding of Veteran's

Compensation claims case work up

Affleck & Gordon

July 2018 – September 2023

AUDREY GRANGER

WORK EXPERIENCE

Contact this candidate