Customer Service Representative
Resume:
Jessica Ping
Very motivated and self sufficient
Somerset, KY 42501
*******.********@*****.***
I am searching for a position in an organization that is professional and has the possibility for
advancement and learning experience.
Authorized to work in the US for any employer
Work Experience
Caregiver
LIFELINE HOMECARE - Somerset, KY
September 2021 to Present
Caregiver to elderly
Temporary Worker
The Job Shop - Somerset, KY
January 2021 to September 2021
Temp work in factories and at the hospital
Lowes associate
Lowe's - Somerset, KY
February 2018 to October 2020
Cashier
Boxer/grader
Eagle Hardwood - Somerset, KY
February 2017 to February 2018
I am a finisher at a hardwood flooring factory.
Operator/Laborer
Bruss North America - Russell Springs, KY
August 2016 to February 2017
I am a machine/press operator
CSR - Customer Service Representative
EOS USA - Somerset, KY
September 2015 to September 2016
Responsibilities
I take calls for American Water clients. This includes collections and making service orders.
Accomplishments
I learned a lot that I didn't know about how the water company works.
Skills Used
Problem solving, troubleshooting, communication, understanding
Development Service Provider
Community Alternatives of Kentucky - Somerset, KY
April 2014 to September 2015
Responsibilities
I assist mentally disabled individuals in their home environment.
Accomplishments
I work on - on - one with and individual that is in a wheelchair and does not communicate. I assist this
individual with all of his daily care.
Skills Used
I am trained to give medication. I am trained in CPR and in other emergency responses.
Agent
Senture - London, KY
October 2013 to April 2014
Responsibilities
I am a Federal Help Desk agent.
Accomplishments
I assist people that do contract work for the government, or request federal funding with their
registrations in the Systems for Awards Management.
Skills Used
You have to have patience and good listening skills. You have to have a skill of walking people through
a computer program.
Head Teller
FORCHT BANK - Science Hill, KY
March 2006 to January 2012
LOWER LEVEL MANAGER. DIRECT SUPERVISOR TO TELLERS. IN CHARGE OF VAULT.Understanding of
auditing procedures, knowledge of most office equipment,
Education
Bachelor's in Business management
University of Phoenix - Phoenix, AZ
2012 to 2016
Associate in business
Somerset Community College - Somerset, KY
May 2004
College Preparatory in general education
Somerset High School
Skills
• COMPUTER KNOWLEDGE, GOOD WITH NUMBERS, MANAGEMENT EXPERIENCE, CUSTOMER SERVICE
EXPERIENCE
• Help Desk
• Auditing
• Technical Support
• Operating Systems
• Computer Networking
• Desktop Support
• Software Troubleshooting
• Troubleshooting
• Customer service
• Microsoft Office
Additional Information
SKILLS
Cash Handling
ordering supplies
knowledge of supplements
Computers
reconciling daily sales
understanding of auditing procedures
knowledge of most office equipment
Contact this candidate