MONETTE VILLANUEVA

091********

ad00db@r.postjobfree.com

Brgy. Alingaro, General Trias, Philippines 30976

PROFESSIONAL SUMMARY

Objectives: To seek a job that will give me challenges and improving my skills, and be a part of a winning company.

SKILLS

Skills and abilities:

Good command of English language, can write and speak well exposed to the industry were communicating to British and American customers, typing speed 50wpm, word and excel proficient, Amateur photographer.

Can operate Zendesk, PowerBI, SalesForce, Hubspot, Big Commerce and other CRM's.

EXPERIENCE

Customer Service Representative II

PartnerHero, General Trias, Philippines, Nov 2022 - Sep 2023

Hero

Work-from-Home

Chat support, Email and Phone

Handling different accounts using different CRM's

handled Customer Support for Wine.com as an inbound support specialist and live chat agent. handled Customer Support for Dr. Martens US as an email support specialist. currently supporting Black Diamond Equipment as an email support specialist

Tripworks as Customer service Specialist

And Echobox Customer Service Specialist

Customer Service Representative

Concentrix, Sta. Rosa Nuvali, Philippines, Mar 2021 - Oct 2022

Technical support

Convergys, Mandaluyong, Sep 2013 - Jun 2014

Troubleshoot LAN internet connection and Cable box.

Technical Support

NCO, City, Quezon, Philippines Clearwire, Sep 2012 - Feb 2013

Broad-spectrum troubleshooting, reset remotely wireless modems, Operating systems like Mac, Windows 7 and 8, Android.

Teacher

Youth Enrichment Tutorial Center, Bacoor Cavite, Co., Feb 2012 - May 2014

Teaches English as a second language to foreign

Students include all academic subjects

Prepare modules for all different

Education levels

Commercium

Financial Account

Chat support for money transfer

WFH

Manager

Danzel' Candle Factory, Jan 2002 - Jan 2004

Handles 20 employees, payroll, reports, productions, and marketing.

Financial Agent

Sitel, OJV site, Pasig City, Philippines Equifax U.K

Process credit reports, and issue credit scores to customers

Verification of public documents

Including passports, Birth certificates, Divorce papers, and Driving licenses.

EDUCATION

Training and certification

Midland Plaza Training Center, Manila, Philippines, Sep 2023

Associate: Computer Programming

Jan 2012

Development Communication, Journalism

Visayas State University, Mar 2005

Certificate in Hotel operations, Housekeeping, and Front office operation

STI Dasmarinas Branch, Philippines, Mar 2004

Certificate in Modern Hotel, Restaurant, and Passenger Ship Operations

Mar 2004

General Science

ISPSC, Ilocos, Sur Philippines, Jan 2001

Medicine

DMMSU, Bacnotan, Philippines, Jan 1998

LANGUAGE

English, Filipino, Visaya

Proficient (C2)

ADDITIONAL INFORMATION

Education:

STI Dasmarinas Branch, Philippines

Associate in Computer Programming

1997-1998

DMMSU

Bacnotan, Philippines

Veterinary Medicine

1998-2001

ISPSC

Ilocos, Sur Philippines

High School Education Major in General Science

October 2004-March 2005

Visayas State University

Development Communication

Major in Journalism

2009-2012

Personal Information:

Age 43

Status Separated

All the above information is true and correct.

Monette N. Villanueva

Applicant

Contact this candidate