JOSEPH DIFRANCESCA

ALARM INSTALLATION TECHNICIAN

CONTACT

**** ********* **** **.

Millersville, MD 21108-2160

Phone: 410-***-****

Email: ad0088@r.postjobfree.com

PROFILE

Dependable Security Installation Technician with over 27 years of safeguarding lives and structures through meticulous installation monitoring of safety systems. Eager to offer prudent advice on necessary upgrades. Builds rapport with customers to foster reliable, technically sound safety response.

EDUCATION

BROOKLYN PARK SENIOR HIGH SCHOOL • BROOKLYN PARK, MD

NATIONAL BURGLAR AND FIRE ALARM ASSOCIATION (NBFAA) • CERTIFICATION

KEY SKILLS

Knowledge of Various Security Alarm and Smoke Detection Systems

Installation, Maintenance and Repairs

Project Lead

Communication and Interpersonal Skills

Equipment Testing / Troubleshooting

Specification and Schematics

Mentor

INTERESTS

Professional Drummer

Music

Traveling with family and friends to small towns

Socializing with family and friends

EXPERIENCE

Prepared and tested alarm equipment prior to installation. Installed a variety of residential and small business security alarm systems (both wired and wireless). Also installed, video doorbells, keyless door entry, wireless cameras and speakers. Performed troubleshooting on alarm systems, completing on-site repairs or transporting malfunctioning equipment. Demonstrated features and explained functionality of alarm systems to customers. Offered voice-based support responses to customer’s operational queries, providing remote ticket resolution or dispatching technicians as necessary. Advised customers on system upgrade opportunities, presenting cost effective solutions and safety benefits. Led and mentored installation teams ensuring quality control, and customer satisfaction.

EMPLOYMENT HISTORY

HS TECH GROUP • 2013-2023

Pikesville, MD

CRIMPCO • 1995-2013

Windsor Mill, MD

ARGUS SECURITY, INC. • 1993-1995

Owings Mills, MD

ALLSTATE ALARMS • 1991 –1993

MARYLAND BURGLAR ALARMS • 1989 –1991

DICTOGRAPH • 1987 – 1989

References available upon request

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