Customer Service Representative

BERYL LEVY

*** * ****** *** ******** HOUSE

CA.**391

510-***-**** *********@***.***

Objective:

To obtain a customer service position where I can utilize my communication and problem- solving skills to provide excellent service to customers. Summary:

Experienced customer service representative with record of solving customer issues in a timely and professional manner. Skilled in communication problem- solving and conflict resolution.

Experience:

Bloomingdales Livermore Ca.

Customer Service Lead

October 2021-December 2022

Assist with sales and service. Assist customer locating merchandise. Manage daily bank deposit. Opening and closing of stores. Resolving customer issues. Audit paper- work consisting of returns and exchanges. Respond to customers via phone, and email.

J Jill Acquisition

Customer Service Associate Lead

Pleasanton Mall Ca.

May 2017-October 2021

Assisted customers with product inquiries and purchases. Resolved customer complaints and issues

Maintain knowledge of company products and policies. Skills: Excellent communication skills both verbal and written. Strong problem- solving critical thinking skills. Ability to multi- task and prioritize In a fast -paced environment. Knowledge of customer service best practices and principles. Microsoft Office and customer service software.

Education

GED Certification San Mateo Adult Career Center 1990 Computer System Application San Joaquin Delta College 2019 Internet Explorer, Windows Operating System. Medical Terminology Brentwood References: Available upon request

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