***** ***** ***** ***,*****, Ca ***** 909-***-**** ****************@*****.***
Objective
● Seeking a position with a company I can grow with, that can offer challenges and great opportunities. I’m a fast
learner, bilingual, 10 key touch, self-sufficient, work well under pressure and I’m a team player. Would
like the opportunity to share my excellent phone etiquette, organizational skills and customer service capability.
Skills & Abilities
● 10 Key Touch,
● 52 WPM
● MS Word, Excel,
● Phone Etiquette
● Answering Multiple phone lines,
● Data Entry,
● Taking Messages,
● Receiving Packages,
● Placing Phone Orders
● Multi-tasking, Time Management
● Bilingual.
Experience
Customer Service Pep Boys November 2015 – December 2016
● Help Customers with Auto Parts
● Answering Multiple Phone Calls
● Phone Orders
● One Month Management Training
● Counting money in Registers
● Counting Money in Safe
● Data Entry
● Handling money in safe
Customer Service and Shipping Milton Greens Stars August 2018 – 2020
● Answering multiple phone calls
● Direct phone calls to the proper representative
● Take orders from customers
● Creating shipping labels for online orders
● Create invoices for all orders: shipping and phone orders
● Keep track of inventory and update as needed for online shipping accounts
● Use program JES for inventory tracking and creating invoice
● File invoices by date and company name
Customer Service and Billing The Auto Transport Guys May 2022 - Current
● Answering multiple phone calls
● Direct phone calls to the proper representative
● File invoices by date and company name
● Give customer/buyer ETAs for transport of vehicles
● Call customers/buyers to collect payment
● Send emails for payment requests/updates
● File invoices on Quickbooks and enter expenses on Quickbooks