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Teresa M Gone-Ossa

***** ***** ***** **, *******, Texas 77073

832-***-**** • ad006l@r.postjobfree.com

Objective

Experienced professional with over 16 years of experience in the multifamily housing industry. A motivated and enthusiastic professional with strong administrative, organizational and communication skills in both English and Spanish.

Key Qualifications

● Excellent customer service skills.

● Knowledgeable of all phases of leasing and resident retention.

● Dedicated to provide an exceptional leasing and living experience by complying with Fair Housing and Equal Opportunity laws.

Work Experience

Leasing Professional, Haven Residential

● Greeted prospects, performed property tours, and leased apartments to prospective residents.

● Contacted all leads and followed-up with prospective residents and inquiries.

● Ensured all prospects met each management companies’ qualifications.

● Put together files following specific management company’s checklist and walked units prior to future residents move-in date.

● Quickly entered maintenance service requests and informed the maintenance team.

● Answered questions for residents about community, repairs, rent, rules, etc.

● Maintained occupancy by providing a welcoming environment for all residents.

● Assisted Community Managers and Assistant Community Managers in resident communications, market surveys, etc.

Leasing Professional, Greystar

● Greeted prospects, performed property tours, and leased apartments to prospective residents.

● Contacted all leads and followed-up with prospective residents and inquiries.

● Ensured all prospects met each management companies’ qualifications.

● Put together files following specific management company’s checklist and walked units prior to future residents move-in date.

● Quickly entered maintenance service requests and informed the maintenance team.

● Answered questions for residents about community, repairs, rent, rules, etc.

● Maintained occupancy by providing a welcoming environment for all residents.

● Assisted Community Managers and Assistant Community Managers in resident communications, market surveys, etc.

Leasing Professional, The Liberty Group

● Greeted prospects, performed property tours, and leased apartments to prospective residents.

● Contacted all leads and followed-up with prospective residents and inquiries.

● Ensured all prospects met each management companies’ qualifications.

● Put together files following specific management company’s checklist and walked units prior to future residents move-in date.

● Quickly entered maintenance service requests and informed the maintenance team.

● Answered questions for residents about community, repairs, rent, rules, etc.

● Maintained occupancy by providing a welcoming environment for all residents.

● Assisted Community Managers and Assistant Community Managers in resident communications, 11/2018 - 07/2019

05/2018 - 11/2018

03/2017 - 05/2018

06/2015 - 03/2017

01/2011 - 06/2015

1987

1986

market surveys, etc.

Leasing Professional, ZRS Management

● Greeted prospects, performed property tours, and leased apartments to prospective residents.

● Contacted all leads and followed-up with prospective residents and inquiries.

● Ensured all prospects met each management companies’ qualifications.

● Put together files following specific management company’s checklist and walked units prior to future residents move-in date.

● Quickly entered maintenance service requests and informed the maintenance team.

● Answered questions for residents about community, repairs, rent, rules, etc.

● Maintained occupancy by providing a welcoming environment for all residents.

● Assisted Community Managers and Assistant Community Managers in resident communications, market surveys, etc.

Leasing Professional, Portico Property Mgmt

● Greeted prospects, performed property tours, and leased apartments to prospective residents.

● Contacted all leads and followed-up with prospective residents and inquiries.

● Ensured all prospects met each management companies’ qualifications.

● Put together files following specific management company’s checklist and walked units prior to future residents move-in date.

● Quickly entered maintenance service requests and informed the maintenance team.

● Answered questions for residents about community, repairs, rent, rules, etc.

● Maintained occupancy by providing a welcoming environment for all residents.

● Assisted Community Managers and Assistant Community Managers in resident communications, market surveys, etc.

Leasing Professional, The Liberty Group

● Greeted prospects, performed property tours, and leased apartments to prospective residents.

● Contacted all leads and followed-up with prospective residents and inquiries.

● Ensured all prospects met each management companies’ qualifications.

● Put together files following specific management company’s checklist and walked units prior to future residents move-in date.

● Quickly entered maintenance service requests and informed the maintenance team.

● Answered questions for residents about community, repairs, rent, rules, etc.

● Maintained occupancy by providing a welcoming environment for all residents.

● Assisted Community Managers and Assistant Community Managers in resident communications, market surveys, etc.

Caregiver, Self-Employed

● Cared for my granddaughter full time, due to my daughter going back to work after her maternity leave.

Assistant Manager, Alpha Barnes Real Estate Svcs

● Assisted the Manager in managing the apartment property.

● In the Manager's absence, performed all duties and responsibilities of the Manager.

● Directly responsible for maintaining daily, weekly and monthly reports, including accurate reporting of rents and deposits received.

● Reported to Manager.

Education

Austin Community College

● General Studies.

Autonomous University of Tamaulipas

● Major in Tourism and Travel Management.

References

Available upon request.

Contact this candidate