Customer Service Las Vegas

OBJECTIVE

Seeking a position with a high volume, high energy establishment, where I can

increase guest satisfaction utilizing my 19 years of customer service experience paired with my 13 years of mixology experience.

EXPERIENCE

Bartender, Cabo Wabo Cantina; Las Vegas, NV — 2015–Present

• Efficiently engaged customers (welcoming patrons, reading and listening to determine beverage preferences and making drink recommendations) while mixing multiple drinks for our respective patrons.

• Extensive knowledge of spirits in order to cultivate a unique pairing experience to further elevate dining journey.

• Supported team to enhance and maintain customer experience ensuring guest satisfaction which include running out food when the food server was backed up, bussing tables, taking orders for other servers.

Gaming Bartender, Fire Rock Steakhouse; Las Vegas, NV — 2016–2018

• Monitoring, anticipating and reacting to customer needs consistently to ensure maximum guest satisfaction whilst maintaining a positive and well mannered attitude.

• Work alongside individual staff members and train new staff member to achieve excellent standard and maximize their performance.

• Attend customers needs for payouts and tax forms. Gaming Bartender, BJ’s Cocktail Lounge; Las Vegas, NV — 2015–2016

• Greet and welcome customers while serving cocktails and maintaining the bar.

• Strong conversationalist with the ability to engage customers one-on-one and de- escalate conflict.

• Take down and deliver food orders to patrons.

• Attend customers needs for payouts and tax forms. EDUCATION

Brawley Union HS; Brawley, CA — Diploma, 2004

Imperial Valley College; El Centro, CA — In Progres SKILLS

• Thorough knowledge about

spirits and food pairings

• Friendly, polite and

professional with guests

• Knowledgeable with micros

• POS Systems

• Skilled conversationalist

• Cash handling

• Gaming

• Preparing garnishes

• Bilingual- Spanish

LOUISA RELDON

HIGH VOLUME BILINGUAL BARTENDER

760-***-**** ************@*****.***

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