JAMIE PHILLIPS

*** **** **** ******

Brooklyn, NY 11226

(718) 502- 7302

ad004t@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Extensive background on Personal accounting for a large Chicago Company specializing in retail management and planning airport finance as well as business management with the airports and Port Authority of New York. Highly accomplished in ability to build and maintain relationships.

KEY STRENGTHS

● Exceptional communication & interpersonal skills ● Works well under pressure ● Customer Service

● Cold Calling ● Problem Solving ● Client Education ● Client Relationship Building ● Strategic Planning ● Networking ● Quick books ● Taxation ● Highly proficient in MS Word, Excel, Outlook, PowerPoint, Adobe Photoshop, banking applications, HTML, ● AMAP (Approved Medication Administration Personnel) ● COMPASS trained (Consumerism, Outcomes, Management Plan, and Agency Self-Survey) ● CPR certified for adult and infant

PROFESSIONAL EXPERIENCE

Betz Mitchell Associates for New York Presbyterian Hospital-Columbia & Cornell

Westbury, NY

Winston Support Services for New York Presbyterian Hospital-Columbia & Cornell

New York, NY

Patient Case Management

7/2017-3/16/2020-

Appeal status follow-up on determinations for ER admissions. Contact insurance payors to obtain information. Update notes in the database. Email nurses and managers. Receive determination letters via fax and email then upload to the database. Attend meetings and trainings. Assist in training new hires.

Close cases in multiple applications. Utilize several applications for research on each case.

Daily use of Aeos, Eagle, EFR/Isuite, email, internet, Infonet, Verisma and Epic.

Bridging Access to Care Brooklyn, NY

Administrative Assistant/ Intern through Human Resources Administration 12/2016 -3/2017

Provided office support. Verified patient eligibility, processed mail, printing, contacted members.

The Research Foundation of the City University of New York Brooklyn, NY

Administration- Federal Work Study and Work Study program through HRA 1/2014- 8/2016

Assisted the office Manager with clerical work involving support services and services to patrons.

Shelf maintenance, data inputting. Operated a variety of standard office and library machines.

Prime Staffing for Visiting Nurse Services of New York Brooklyn, NY

Administrative Assistant/ Care Coordinator- 4 Contract assignments 10/2014- 10/2016

Ran weekly and monthly reports using multiple applications, approved and closed orders.

Contacted nurses for the purpose of obtaining documentation pertaining to patient visits.

Processed, filed and completed charts for newly admitted patients, active and discharged.

D.F. King & Co. Inc. (American Stock Transfer) New York / Brooklyn, NY

Quality Assurance Representative, 12/2005 - 2011

Evaluated and accessed the performance of customer service representatives.

Trained personnel on compliance procedures.

Processed payroll billing notifications based on Kronos reports.

Remained current on all financial services related news and developments including stock, bonds, proxy law and S.E.C. filings related to current customers.

Maintained extremely high level of performance and quality ratings for such clients and partners as: Fidelity, Verizon, Citibank, Visa, HSBC and their most prestigious, top priority customers.

Carver Bank Corp. / Carver Federal Savings Bank New York / Brooklyn, NY

Branch Operations and Accounting Controls Clerk 2001- 2003

Placed, removed and updated accounts in collections.

Closed over 200 accounts opened incorrectly / Processed 900 transactions in 1 day.

Forced closed overdrawn accounts if funds could not be recovered.

Assisted with the opening and activation of ATM accounts & cards.

In-clearing backup: Handled bad checks, returned items FED GL report; paid items manually for managers & rejects/ paid money orders, tellers/certified checks verified high dollars, invalids; bad account numbers, certified checks & adjustments.

Verified all signatures/ verified over the counter checks manually/ Balanced all proof sheets in Excel

EDUCATION

CUNY School of Professional Studies Bachelor of Science in Health Services Administration

New York, NY, 2021-

Kingsborough Community College (CUNY) Associates degree in Liberal Arts Brooklyn, NY, 2020

Kingsborough Community College (CUNY) Certified Accounting Program Brooklyn, NY, 2015

Medgar Evers College (CUNY) Major: Biology Brooklyn, NY, 1999-2003

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