JEREMY MASSEY

ad004l@r.postjobfree.com 479-***-**** Surprise, AZ 85379

Summary

As a Data Analyst in the insurance industry for 8 years, I possess a strong understanding of claims business processes, data, and information technology. I excel in problem-solving and have previous experience in claim handling, as well as leading and motivating a team of claims professionals. I’m a naturally curious and self-motivated professional, always keen on improving and expanding my knowledge base in the rapidly changing field of data analytics.

Skills:

• Data Visualization Tools -Tableau, PowerBI

• Coding - SQL, Python, Visual Basic

• Data Analytics - Alteryx, Excel, DataRobot

• Automation - UI Path, Power Automate

• Process Mining – Celonis

• Microsoft Office – Access, Excel, PowerPoint

Experience

Farmers Insurance Company- 02/2015- 11/2023

Claims Business Manager I Phoenix, AZ 01/2020 - 11/2023

• Built reports and visualizations to identify trends in claims

operations.

• Met with key stakeholders to develop key performance indicators for

employees and built reporting and visualizations for those KPI's.

• Implemented automation tools to streamline and validate payment

processes.

• Mentored and trained claims employees in data visualization and

reporting skills.

• Worked with vendors to streamline data intake and optimize business

models.

Claims Supervisor Phoenix, AZ 01/2018 - 01/2020

• Managed a team of 7 claims representatives to ensure quality claims

outcomes and outstanding customer service.

• Assisted new hires in coverage, estimating, and liability skill sets.

• Managed monthly audits of all representatives to ensure required

letters and file documentation were occurring on all claim files.

• Identified trends and patterns from customer survey data and created

reporting to improve the customer claims experience.

Auto Claims Representative Olathe, KS 02/2015 - 01/2018

• Determined coverage and liability for auto claims.

• Wrote estimates for auto damage.

• Mentored new hires in the department for several years teaching them

coverage and liability skills as well as inventory management skills.

• Maintained excellent customer service satisfaction scores while I was

a claims adjuster.

Education and Training

University of Arkansas Fayetteville 05/2012 Bachelor of Science:

Physics

Colorado State University Fort Collins, CO Master of Science: Currently pursuing an MS in Data Analytics

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