Neil Harris

**** ***** **** ***** • Douglasville, GA 30135 • 404-***-**** (C) • ad0047@r.postjobfree.com

Logistics operations owner dedicated to safety and customer service focused on employee development, customer engagement and satisfaction. Excellent communication, coordination, and relationship-building abilities. Proficient in Microsoft Office as well as airport operations.

Professional Experience

Set Up For Delivery LLC 11/2020 to present

Owner Douglasville, GA

Negotiate contracts to procure accounts for national shipping companies

Provided training sessions for contracted drivers

Safely transport cargo through various regions

Managed 22 drivers for 2 hub locations intra-state

Event planning logistic coordination

MTI Limo and Shuttle Services 04/2022 – 06/2023

Shuttle Driver Atlanta, GA

Ensure safe transport of customers along with belongings between airport and multiple hotel locations

Provide customer service and guidance with direction of customer’s needs with navigating the airport and hotels Delta Airlines 03/1996 – 09/2020

ACS –Aircraft Lead Agent Atlanta, GA

Ensure safety upon arrival and departure of aircraft, verifying no aircraft damage and ensuring equipment is operational

Works with gate agent to ensure passenger loads and baggage handling is properly handled

Work under pressure and tight deadlines to meet departure goals

Assist with training > 20 new ALA representatives to the role, agents on Safetrac, and safely operating on the ramp for the flight processing

Perform user acceptance testing with new software implementation, i.e. RFID, Safetrac

Assisted in rollout and development of Load Desk processes for B concourse (ATL)

Assist customers when boarding the aircraft and directing through the airport

Assist the tower, flight operations teams, and in-flight to drive safe flight departures processing

Trained > 20 agents with aircraft push back procedures Awards/Recognition/Certifications

Best ALA Recognition for 5 consecutive years

HAZMAT/DOT, Transportation Worker Identification Credential (TWIC), TSA Pre-Check Clearance Education

Greenhills High School 1989/06

General Studies Cincinnati OH