Customer Service Los Angeles

Sam Ocran Phone: 310-***-**** **** Buckingham Road Cell: 213-***-**** Los Angeles, CA 90008 Email: *************@*****.***

Objectives:

• Observe, monitor and report flow of visitors & others on client’s property Provide appropriate control of access to premises Observe and report any unlawful or inappropriate activity. Provide protection and ensure safety for individuals and property. Manage emergency situations and report to authorities as appropriate. Maintain appropriate documentation of all security tours and any incident reports. @ Monitoring Security Systems @ Access Control @ Loss Prevention @ Emergency Response @ Patrol and Inspections @ Crowd Control @ Daily Reporting @ Conducting Background Checks @Identifying Potential Threats @ Administer round-the-clock patrol of the entire facility @ Report and Monitor safety concerns @ Make sure all exits and walkways stays clear @ Determine at least one mode of immediate communication with the Fire Department @ Scheduling appointments @ Providing knowledge about the buildings to guests and clients @ Distributing and accepting packages along with deliveries @ Private parties @ Charity events @ Providing notifications to building residents promptly @ Assisting responders in case of emergency @ Timely reporting of any maintenance safety-related issues that are spotted. @ Business gatherings @ : Black tie affairs @ Political events @ Fund raisers @ Music concert tour stop.

Experience & Accomplishments:

Post Commander: R M I Security (04/2018 TO Present

Provides customer service to Metro riders . Conducts fare inspections, security train checks, and crowd control, Enforces Metro’s Customer Code of Conduct Issues electronic citations Coordinates outreach to Metro riders and . Works with local law enforcement and other government agencies to Assist law enforcement and effect an arrest as needed. Prepare written reports Notifies Metro authorities of equipment malfunctions and security concerns observes and reports on security and safety issues. Maintains security situational awareness for behavioral threats to Metro patrons, property, and buildings. Records daily activities in log. Assigned to assist in special events and also Contributes to ensuring that the EEO policies and programs of Metro are carried out. Break Officers for lunch and check that Officers are in their proper uniforms and have all their permits are not expired, will be sent home for expired permits. Also prepare the weekly schedules and making sure shifts are covered.

Security Officer: Sky Security (04/2010 TO 03/2018)

Patrol gated community and hi-rise building checking for Fire and safety hazards. Verify badge identification, passes.. Lock and Unlocked doors, rooms, pools and recreational center. Checking on where Smoking not permitted & Loitering. Issuing parking citations and calling for tow service.. .Completing Detex patrol every two hours. Patrol the residents community to make sure they are all safe and also check the perimeter of the gated homes for loitering and intruders, thieves and uninvited guest. Ensures the facility is provided with high quality security services to protect people and property. Maintains proficiency in the use of all assigned protective equipment, restraint devices and weapons. Preserves order and acts to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Builds, improves and maintains effective relationships with both client employees and guests. Greets guests and employees in a cheerful and welcoming manner and answers questions and assists guests and employees. Patrols the facility on foot or in a vehicle answers phones. And Monitors closed circuit television systems and alarms. Reports safety concerns, security breaches and unusual circumstances both verbally and in writing. Handles security issues or emergency situations appropriately. Construction sites have potential hazards, ranging from massive machinery to exposed electrical wiring. Thus, as a construction security guard, you must always remain alert and aware of your surroundings. It requires paying close attention to your surroundings and identifying potential hazards.

skills and knowledge to identify potential fire hazards, such as overloaded electrical outlets, improperly stored flammable materials, and other dangerous situations. They also know how to respond quickly and effectively in the event of a fire emergency, including activating fire alarms, alerting emergency services, and evacuating the area.

warehouse security guard, keeping the premises safe and secure is your utmost priority. Ensuring every inch of the facility is protected from theft or vandalism. I

also work towards physically abating crimes around event centers. Our event coverage scheme includes security guards for weddings and he current years. Whether it’s patrolling the vicinity or setting up an “active shooter” security drill, we will devise the ideal plan to

surveillance technology and monitoring to create a safe environment for storage of goods and warehousing. We are modern, well-trained, gate and kiosk services to incident reporting and patrol. When it comes to offering reliable protection for building

Education

1993 Los Angeles Trade Tech College A.S Degree Computer Science

1996 Computer Learning Center Diploma in LAN Administration

Reference: Available Upon Request

Reference: Available Upon Request

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