Robert Russell

404-***-**** ad001t@r.postjobfree.com Commerce, Georgia 30529

SKILLS

Property Claims

Property Adjusting

Strong Interpersonal and Communication

Skills

Report Writing

Insurance Fraud Expertise

EXPERIENCE

Catastrophe Insurance Adjuster, State Farm, January 2012-December 2022 Atlanta, GA

Conducted on-site inspections of damaged properties to assess the extent of damage and estimate repair costs.

Reviewed policy documents to determine coverage and potential liability for claims. Evaluated customer complaints, submitted evidence and determined appropriate resolution options.

Negotiated settlements with claimants in accordance with company guidelines. RV Sales Consultant, Dixie RV, March 2013-July 2014 DeFuniak Springs, FL

Greeted customers upon arrival and provided exceptional customer service. Provided product knowledge to customers on RV models, features, and pricing. Developed sales opportunities by exploring customer needs and providing solutions. Maintained a positive attitude in all interactions with customers and colleagues. Coordinated with finance department to secure financing for customers. Community Manager, Holiday Retirement, November 2007-December 2011 Augusta, GA

Developed and implemented strategies to increase community engagement. Responded to customer inquiries in a timely manner. Analyzed user feedback and identified areas of improvement. Collaborated with other departments to ensure customer satisfaction. Internet Sales Representative, Toyota Mall of Georgia, December 2005-June 2007 Buford, GA

Developed and maintained relationships with customers to ensure repeat business. Created and implemented strategies for increasing customer satisfaction. Provided technical support for online products and services to customers. Insurance Sales Agent, Health Choice One, March 2002-December 2005 Lawrenceville, GA

Assisted clients in selecting appropriate coverage options for their needs. Developed a customer service strategy to ensure the highest level of satisfaction. Owner Family Business, MCC Distributors, March 1997-March 2002 Lilburn, GA

Managed daily operations of business, including hiring and training staff. Developed strategic plans to increase profitability and efficiency. Created marketing campaigns to attract new customers. Production Stage Manager, Atlanta Symphony Orchestra, March 1978-December 1998 Atlanta, GA

Coordinated with other departments to ensure that the technical elements were in place for each performance.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals. Sound and Lighting Technician, Holiday on Ice, January 1974-March 1979 Minneapolis, MN

Set up and operated lighting equipment for live events such as concerts, theater performances, plays, and other special events.

Programmed lighting consoles to create desired looks and effects. Maintained and troubleshooted lighting systems during performances or rehearsals. Installed new lighting fixtures in existing systems or built custom rigs from scratch. Organized inventory of lights, gels, cables, dimmers, controllers. EDUCATION AND TRAINING

High School Diploma

Georgia Southern University, Statesboro GA