ROBIN R. COLLINS

Pittsburgh, PA *****

937-***-****

ad0014@r.postjobfree.com

SKILLS

●Help desk support and Troubleshoot

●Supervision & Leadership

●Microsoft Office Applications

●Time Management

●Data Entry

●Conflict Resolution and Analytical skills

●Risk Management and fraud investigation

●Teamwork and Collaboration

●Training & Development with planning and organizing

EXPERIENCE

Robert Half/ USI (Contract)

Remote

IT support Specialist 07/2022-09/2023

●Addressed data problems, troubleshooting solutions to minimize interruption. Installed and supported desktop software and add-one remotely and fixed escalating issues. Developed, issued and tracked credentials individually in the organization..

Robert Half/ Towers Watson (Contract)

Remote

Data Entry Representative 09/2021-07/2022

●Input client information into spreadsheets and company database to provide leaders with quick access to essential client data. Identified and corrected data entry errors to prevent duplication across systems.

Randstad/ AM LLC (Contract)

Remote

COVID-19 Contact Tracer 08/2021-04/2022

●Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining. Explained the importance of contact tracing to prevent disease transmission and keep communities healthy.

Manpower/ Maximus (Contract)

Remote

Unemployment Claims Specialist 12/2020-07/2021

●Demonstrated leadership by making improvements to work processes and helping to train others.

●Input communication with applicants into the computer system to facilitate future clarification and knowledgeable support.

Robert Half/ Pittsburgh Mercy (Contract)

Remote

Data Entry Associate 06/2018-11/2020

●Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data. Reviewed, corrected or deleted data, verifying customer and account information.

●Completed database backups to secure information. Prepared custom training materials and presentations for software systems.

Highmark Health

Pittsburgh, PA

Insurance Verification Specialist 11/2016-05/2018

●Explained medical benefits including part D prescription drugs, dental and vision coverage.

●Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.Instructed clients on amounts covered under Medicare and Medicaid benefit plans in easy-to-understand terminology. Maintained records and procedures to grant approval of coverage. Examined claims, for accuracy before submitting for billing.

EDUCATION

Pre-Certification Of Life, Accident And Health State License

Xcel Solution Online School 08/2023

Associates Degree : Surgical Technology

Nyc School Of Medicine, New York, New York 05-2001- 09/2003

High School Diploma: Visual Arts

Stivers High School For The Performing Arts, Dayton, Ohio 08/1996-06/2000

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