Operations Manager Administrative Assistant

Velvet S. Colston

*************@*****.*** 407-***-****

Objective Summary

Seasoned manager skilled in working with a diverse group of professionals. Eager to bring strong management, administrative and leadership skills to a company in need and support of top-down management.

Education

University of Phoenix

Bachelor of Science in Business Management

Experience

East Coast Protective,

Services

12/2019 - Current Operations Manager – (Southeast Protection Inc., Security Division)

• Managed a team of 25 Unarmed Contracted Security Officers for Orlando MCO Airport

• Recruit and hire potential qualified candidates for job openings

• Conduct exit interviews as to reason(s) of exiting for the purpose of turnover ratio and evaluations for retention purposes

• Track attendance and performance infractions

• On-Site Point of Contact (POC) to assist in preparing subcontractor invoices with appropriate documentation, resolve staffing issues, etc.

• Key employee timecard of hours worked into time management system

• Monitor all punch in/outs daily; provide and coordinate with contractor/management of missing hours worked and provide appropriate correspondence for payroll purposes

• Maintain new hire packets and employee training files for a guards

• Review, approve and administer PTO requests to contractor and coverage replacement with staff

• Compose reports, memorandums, and other material for distribution to workforce

United Parcel Service

(UPS)

11/2015 – 08/2018 Sales Operations Supervisor

• Supervised and monitored the Business Development Office with a team of ten administrative assistants under my supervision

• Audited invoices against purchase orders and budgeted for cost accounting entry and payables

• Collaborated with regional, district and sales managers and account executives to ensure accuracy of all report information

• Organized and planned department meetings

• Prepared sales reports for Director of Sales and created PowerPoint presentations to present to District Manager

Velvet S. Colston

*************@*****.*** 407-***-****

12/2011 – 11/2015

05/2005 – 12/2011

Sales Operation Administrative Assistant

• Assisted Director of Sales (DOS) and Account Executives (AE)

• Prepared sales reports for DOS and created PowerPoint presentations to present to District Manager

• Assisted Account Executives with customer accounts

• Collaborated with customers in setting up accounts for shipping purposes Operational On-Road Supervisor

• Maintained safety reports and conducted annual safety training for drivers

• Conducted on-road safety observations pursuant to on-road policies and protocol

• Coordinated with operations to ensure OSHA governmental compliance 04/2003 – 05/2005 Human Resources Health/Safety Specialist

• Generated safety reports pursuant to OSHA governmental compliance

• Trained and facilitated designated responders training courses

• Collaborated with Workers Compensation supervisor in accounting and cost analysis

01/1993 – 04/2003 Industrial Engineering Specialist/Administrative Assistant

• Assisted four District Managers on various operational tasks

• Coordinated with district staff in facilitating district managers calendars and schedules

• Generated expense account reports

• Book travel arrangements for district manager and staff

• Liaison between District Manager and Staff

• Worked alongside District Manager to collaborate on projects needed from staff

Skillset: • Effective communication and negotiation skills

• Professional written and verbal communication skills

• Ability to multi-task and perform under pressure References:

Available upon request

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