Johnny Claiborne

IT SPECIALIST Profile

Woodbridge, VA 22193 • 804-***-****

ad0007@r.postjobfree.com • LinkedIn

Highly skilled professional with extensive experience in designing, implementing, and managing complex telecommunication infrastructures. Demonstrated expertise in deploying unified telecommunication solutions including VoIP, PBX, SIP, and IP telephony, as well as mastering network protocols such as TCP/IP, VPN, MPLS, and VLAN. Skilled in Cisco technologies and cloud infrastructure, proficient in troubleshooting and resolving intricate telecommunication challenges, minimizing downtime, and maximizing operational efficiency. Adept at collaborating with cross-functional teams, including IT professionals, network engineers, and project managers to deliver projects on time and under budget. Experienced in training clients and end-users, enhancing their understanding and utilization of complex telecommunication systems. Committed to staying ahead of industry trends and integrating emerging technologies to drive continuous improvement and innovation in telecommunication solutions.

Technical Proficiencies & Skills

Telecommunication Infrastructure Standards:

TDM, E1/T1, SS7, ISDN, and GSM

Unified Telecommunications Systems:

VoIP, PBX, SIP, and IP Telephony

Unified Communication Networks:

LAN/WAN Infrastructure, Routers, Switches, Firewalls, and Gateways

Network Protocols & Technologies:

TCP/IP, VPN, MPLS, VLAN, QoS, and Network Security

Cisco Technologies:

Cisco Unified Communication Manager, Cloud Infrastructure: AWS, Azure, Cisco Networking,

Core Competencies:

Voice & Data Integration, Video Conferencing, and Collaboration Tools

Career Experience

Geico, Springfield, VA 2018 – Present

Telecommunications Engineer (2022 – Present)

Perform comprehensive network evaluations to uncover critical bottlenecks. Maintain consistent collaboration with interdisciplinary teams of IT professionals, network engineers, and project managers to complete unified telecommunications projects both under budget and ahead of schedule. Contribute to formulating and executing test plans, ensuring high-quality delivery of telecommunication solutions. Leverage expertise in Cisco technologies and integrate cloud-based solutions.

Key Achievements/Contributions:

Recognized by senior leadership and promoted from Telecommunications Technician to Telecommunications Engineer.

Designed, deployed, and configured unified telecommunication systems for diverse client portfolios, ensuring seamless integration with existing technological environments.

Spearheaded technical support initiatives to troubleshoot complex telecommunication infrastructures.

Continually monitored industry advancements and emerging technologies to foster continuous improvement in telecommunication system performance and features.

Implemented and managed cloud solutions, optimizing system performance and reducing operational costs.

Experienced in Cisco technologies led to enhanced system functionality and robustness.

Designed and led targeted training programs for clients and end-users

Telecommunications Technician (2018 – 2022)

Conducted regular maintenance checks along with troubleshooting and repairs on crucial telecommunication equipment, optimizing system performance and minimizing service interruptions. Aided in swift and efficient deployment of VoIP systems through server configuration, user provisioning, and system integrations. Documented all telecommunication activities, from equipment inventory and configurations to maintenance records.

Key Achievements/Contributions:

Installed and maintained a wide array of telecommunication hardware and software, such as PBX systems, switches, routers, and gateways.

Delivered on-site support for clients, skillfully resolving technical issues and overseeing management of complex telecommunication infrastructures.

Forged strong relationships with vendors and service providers to ensure the long-term reliability and security of telecommunication networks.

BEACONHEALTHOPTIONS, Reston, Virginia 2011 –2018

Telecommunications Technician

Designed and rolled out Voice over IP (VoIP) telephony systems that brought cost-effectiveness and enhanced flexibility to organization's communication landscape. Executed customized contact center solutions featuring intelligent call routing and real-time analytics. Leveraged Avaya Aura messaging and conferencing tools to streamline communication and foster seamless collaboration among team members.

Key Achievements/Contributions:

Implemented and managed Avaya Aura telecommunication solutions, elevating organization's communication infrastructure and operational excellence.

Integrated diverse range of communication channels like voice, video, instant messaging, and presence into Avaya Aura platform.

Improved business processes and enhanced customer experiences by driving innovation and delivering new technologies and products.

Achieved successful integration of Avaya Aura telecommunication solutions with third-party applications.

Additional Experience

Cable Splicing Technician, Verizon, Stafford, Virginia

Education & Credentials

Computer Science and Business Management

Northern Virginia Community College – Woodbridge, VA (completed 1.5 years due to sickness)

CompTIA Security+

Certified Ethical Hacking CEH

Google Fundamentals

Contact this candidate