Test Cases Customer Service

VU D. NGUYEN

**** *. ***** **, **********, CO *0015 C: 303-***-**** **.**********@*****.*** https://www.linkedin.com/in/vunguyen1109

PROFESSIONAL SUMMARY

I am a solid System Test Analyst and a team player with the functional/technical skills to do the job at a high level of accomplishment. My proven abilities have contributed to the successful implementation of the quality work into production. Overall, I’m recognized for delivering high quality deliverables on time and meet business objectives.

SKILLS

Platforms: IBM 3090 & IBM 4341 mainframe, Client Server, UNIX, Web GUI, AS400, Pega, Facets (4.31 & 4.71) and Meditech 5.66

Software: MVS/XA, JES2, TSO/ISPF, CICS online region, File Aid, SuperCE, QMF. Utilities Software for PC includes Windows, MS-Word, and MS-Excel. Various problem tracking systems which include Lotus Notes and PVCS Tracker.

Tools: TOAD, Harvest, SmartFTP, Beyond Compare, Ultra Edit, QTP, ALM, JIRA, Quality Center and Rally

Languages: JCL and SQL

WORK EXPERIENCE

Trust Company of America – Englewood, CO

Sr. QA Analyst, 03/2016 – 12/2016

Participate in features refinement reviews with project team for testing activities

Develop test scenarios and test cases based on acceptance criteria of the user stories

Attend daily stand ups

Track the progress of user stories via the Kanban board

Execute test cases on Web based application to ensure functionalities perform as expected

Enter and track defects in Rally, assign them to the appropriate developers and worked closely with developers to resolve problems

Support and regression testing in production after deployment

Catholic Health Initiatives – Englewood, CO

Test Analyst III, 11/2013 – 03/2016

Creating and adhering to process methodologies, policies and procedures for testing activities for both new project work and maintenance (i.e. Test Strategy, Test Plan, Test Summary and Metric reporting)

Participate in Peer Reviews and Project Team Reviews for testing activities

Create and execute test cases in ALM

Perform integration testing for inbound/outbound HL7 messages for Meditech 5.66 via Rhapsody interface engine

Perform system testing for ICD-10 in Meditech 5.66 which includes ADM, OE, ABS and BAR modules

Coordinate testing efforts with the downstream applications

Ensure traceability of test cases to requirements

Enter and track defects in ALM and JIRA

Provide communication and appropriate escalation of all testing issues and activities for the application

CIGNA – Englewood, CO

QA and Testing Sr. Specialist, 04/2008 – 08/2013

Prepared test strategy, test plan, test cases and summary

Prepared and conducted system testing of new or modified applications/systems such as Pega, DQM (provider & member matching) and Facets (4.71)

Worked with business partner to establish and maintained a consistent test methodology

Set up data in Facets to satisfy test scenarios which include Medical & Hospital claims processing, Customer Service, Benefit Summary, Class/Plan Definition, Product, Medical Provider Agreement, Privacy Member Transaction, Facility, Practitioner, Provider Group, Group and Subscriber/Family

Validate EDI transactions, 270/271 and 837s data processed correctly for downstream systems

Verified data on Oracle database using SQL

Managed defects throughout various phases of testing

Mentored and trained less experienced testers

Great West Life – Englewood, CO

Sr. Systems Test Analyst III, 09/2004 – 04/2008

Conducted and participated in walkthroughs of the test deliverables

Created technical test designs utilize best practices and methodologies to determine solutions

Used analytical processes to understand issues and evaluate solutions

Created and maintained the test environment of a project

Created test strategies, test plans, test cases and test scripts to drive out defects in the software

Identified system interface dependencies and managed project specific testing risks

Executed test cases in Facets (4.31) which include Claims Processing, Workflow and Facets Extensions

Analyzed data on Oracle database to ensure that data populated as expected

Analyzed test results and summarized into Test Summary Report for project management and the client before software implement into production

Entered and tracked defects through completion in PR-Tracker and Mercury Quality Center

Provided coaching to less experienced personnel

CDI Professional Services at Great West Life – Englewood, CO

Systems Test Analyst, 03/2003 – 07/2004

Developed test criteria, and test cases based on requirements, use cases, and mapping documents

Performed EDI/X12 testing for HIPAA (Health Insurance Portability and Accountability Act) compliance which included 270/271, 276/277, 834 and 837s by using existing automated testing tools such as Foresight and in-house TAS (Test Automation System)

Executed test cases and analyzed test results which include Claim Processing & Adjustments on Web based application to ensure functionalities perform as expected

Logged any discrepancies using PR-Tracker, assigned them to the appropriate developers and worked closely with developers to resolve problems

Monitored the status of known defects and regression test as they are resolved

Updated test case workbook to reflect the results of testing

Provided daily status report to team lead

ADDITIONAL RELEVANT EXPERIENCE

Sr. Quality Assurance Spec II, 12/1999 – 07/2002 – MCIWorldcom, Colorado Springs, CO

Systems Tester, 10/1998 – 12/1999 – DMR at OppenheimerFunds, Denver, CO

Systems Tester, 07/1998 – 10/1998 – Techniki at MCI, Colorado Springs, CO

Integration Software Tester, 01/1997 – 07/1998 – Techniki at MCI, Colorado Springs, CO

EDUCATION

Bachelor of Science: Computer Information Systems

Metropolitan State College of Denver – Colorado

CERTIFICATION

Certified Software Test Professional (CSTP)

International Institute for Software Testing – Colorado

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