Information Technology Manager

EMPLOYMENT

Network Operations Manager August **** - Current

Collier County Board of County Commissioners Naples, FL

Analyze and assess business processes to formulate and implement cost efficient and effective solutions

Strong focus on customer experience, evaluate operations through continuous feedback, and provide coaching to staff to improve customer problem resolution and ease of communication

Provide financial management and budget development for Information Technology Division’s new equipment, network enhancement, and network maintenance

Communicate with and provide recommendations to Executive Management, other divisions, employees, attorneys, auditors, vendors, customers, outside agencies, and other individuals to coordinate work activities, review status of work, exchange information, resolve problems, or give and receive advice or direction for information technology operations, business operations, special requested projects, solicitations, contracts, and amendments

Prepare, collaborate, and coordinate solicitations Countywide, respond to vendor objections, develop and manage contracts, develop Countywide contract processes, and prepare executive summaries for the Board of County Commissioners

Oversee operations and prepare strategic plans for County networks at over one hundred locations that are connected with 300+ miles of fiber 250, 250+ servers, managing 170 Terabytes of electronic storage, and disk to disk to tape backup system

Manage, guide, coach, mentor, and develop nine network administrators and Information Technology staff to facilitate a collaborative and team environment

Manage, train, direct, and oversee Networking Hosting and Storage Team, Infrastructure and Telephony Team, and Security and Internet Teams. Responsible for coordination and management of all team activities

Implement a proactive security approach to prevent data breaches, monitor IDS/IPS systems for unauthorized use, bolster firewalls and breach detection methods for two internet connections County-wide, and investigate potential threats prior to potential damage or loss of County assets

Manage confidential investigations for fraud allegations, misuse of government property, violations of laws, and potential data breaches

Liaison for external audit and related reviews through providing support, guidance, walk through and demonstrations of processes and security, and corrective action plans to mitigate non-compliance, reduce potential for adverse audit findings, and enhance protection of County resources

Provide technology and network equipment, services, support, and consultation to constitutional and government offices including: Collier County Sherriff’s Office (including 911 call center), Collier County Supervisor of Elections, Collier County Clerk of the Circuit Courts, Collier County Tax Collector, Collier County Property Appraiser, State Attorney’s Office, Department of Health,

Maintain two up to date data centers (off-site in separate remote locations) to ensure data is protected and preserved in the event of a disaster or emergency to ensure continuity

Information Technology Manager July 2009 – August 2012

Collier County Supervisor of Election’s Office Naples, FL

Developed and implemented customized programs to enhance reporting and data analyzation using C# and Microsoft 2008 SQL Database which decreased data entry time and staff time for evaluating data

Designed and installed a new VMware virtual server environment including Windows 2008 servers, Dell managed switches, and an iSCSI SAN

Programed and maintained all electronic equipment (IVO, DS200 optical scanners, EVIDS, laptop, and M650 high speed scanner) for 94 precincts in Collier County, FL

Developed, maintained, tested, evaluated, and implemented a Disaster Response plan Hurricane Response Plan to ensure electronic equipment and data were protected and secured in the event of an emergency

Wrote complex SQL queries using Microsoft Excel and pivot tables for dynamic and easy to understand Election reports

Trained, developed, guided, and conducted on-boarding of new staff members

Manager of Telephony March 1996 – November 2007

Allen Systems Group (ASG) Naples, FL

Started with the company as a Network Engineer and continuously received promotions holding the following positions: Network Engineer, Software Engineer, Manager of Network Services, Senior Software Engineer, Supervisor of Integration, and the highest position of Manager of Telephony

Lead network engineer and developer for the IMPACT software (Service Desk application with Change Management, Automation and text to speech engine) development team using Novel, Microsoft Windows, and IBM OS2 with products written in ‘c’ and COBOL

Build, maintained, tested, implemented, and supported development networks, file servers, and database servers (DB2)

Maintain an international Microsoft Exchange Environment with 12 worldwide servers

Responsible for the LAN/WAN, all 200+ production servers in 40+ offices internationally operating with Microsoft (Exchange, Active Directory, DNS, Proxy –ISA, SNA), Citrix, and complex firewalls

Created, designed, tested, implemented, and supported a network manager tool to monitor routers and servers for network problems which increased early detection of weaknesses and potential deficiencies which decreased down time of routers and servers

Designed, built, and maintained a complex demo system using 10 different applications demonstrated internationally by the CFO

Evaluated, tested, analyzed, and integrated a wide range (data mining, security, mainframe application to desktop applications, etc.) of enterprise products and applications into the network

Implemented cutting edge VMWare server consolidation into the datacenter to reduce cost and increased production and performance

Designed and implemented an upgraded Nortel IP PBX and Cisco Call manger to IP phones with VOIP in over 35 US offices which enables enhanced communications and reliability

Managed and controlled over 1,000 cellular devices (PDAs, cell phones, wireless cards, Blackberries) and 50 PBXs throughout 75 offices worldwide connected with a MPLS WAN

Managed and controlled a worldwide Polycom voice and video conference system to reduce travel costs and unproductive time for the traveler

Software Engineer and Network Engineer October 1992 – February 1996

Circles of Care Melbourne, FL

Responsible for the local area Novel Network and security monitoring

Evaluated and analyzed hardware and software for the networks. Prioritized and created replacement plans to ensure continuous system operation

Operated and responsible for the Texas Instruments Unix System operations

Developed an efficient and effective payroll system with a linked billing system for Medicare, Medicaid, and client billing

Software Engineer December 1991 – July 1992 Fujitsu America Melbourne Beach, FL

Designed, built, and implemented a multifunction fax machine system used for faxing, printing, and scanning

Developed the embedded software to control the fax machine system written in ‘c’ using a Sun Sparc Unix for the development platform with multi-language displays (English and Japanese)

Reviewed and evaluated the systems to provide recommendations to enhance efficiency of operations and optimize networks

Software Engineer (Secret Government Clearance) January 1989 – December 1991

Lockheed Space System Titusville, FL

Created and developed programs that interfaced with shuttle and the ground control system focused on a check and balance system for all system components

Responsible for proper operation and safety configuration management of flight software programs and systems to prevent equipment malfunction or shuttle disaster

Supported launch count downs and ground tests to ensure proper operation of software and flight safety

Updated, uploaded, installed, tested, and verified successful implementation of flight software supporting the ground system through space shuttle systems

EDUCATION

B.S. degree in Engineering Technology, University of South Florida

NIMS Training for Disaster Management (all levels)

SOFTWARE PROFICIENCY

VMWare, Microsoft (Exchange, LCS, DNS, DHCP, ISA, AD, IIS, Project, MSSQL, Office Suite), C, C#, C++, Java and Java Script, VB, VB Script, CGI, HTML, IDS/IPS Security Software, SQL database

NETWORKING PROFICIENCY

TCP/IP, Ethernet, SIP, SNA, iSCSI, Novel, IPX/SPX, Token Ring, VPN, SSH, WAN, LAN

SYSTEM PROFICIENCY

Windows (Windows 101, 2012r2 server, Windows 7, 2008 server, XP, 2003,Vista, NT 2000,98), Unix (HP-UX, Sun, IBM AIX), IBM OS2, IBM OS390, Linux, Cisco routers, Cisco Call Manager, Nortel CS1000, CS1000B Option 11c, NAS, San, VMWare, Cisco manage switches, Dell manage switches, Avaya IP Phone systems, SCCM servers, Microsoft Biz Talk server

MEMBERSHIPS / APPOINTMENTS / PROFESSIONAL RECOGNITION / AWARDS

Lockheed Martin Award for reduction of space shuttle processing time

ASG Recognition Award (selected by coworkers) for outstanding performance

Certificate of Recognition - 5 Year Service Award for Collier County

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